Report fraud

If you see a transaction you don't recognise:

  1. Freeze your card immediately to avoid additional transactions.
    1. Go to Cards
    2. Tap Freeze card for both your plastic and virtual card
    3. Replace Pleo card

  2. Shared your card? If you have shared your card, make sure to reach out to anyone with the card details, to make sure they didn't make the payment.
    IMPORTANT: Pleo cards are personal and can't be shared as per our Master Service Agreement.

  3. Recognise the merchant? If you recognize the merchant, reach out to the merchant to get more information about the transaction.

  4. Reach out to support.If you haven't shared your card and you don't recognise the merchant, get in contact with our support team to raise a chargeback request. Be sure to have the following details at hand:
    • The date of the transaction
    • The amount of the transaction
    • The name of the merchant

What happens after I raise a chargeback request?

After you fill in the Mastercard chargeback form provided by support, a chargeback case will be raised. Be sure to keep an eye on your inbox as support may need additional information to support the chargeback claim.

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