Report fraud

What you need to do if you see a transaction you don't recognise

1. Freeze your cards immediately to avoid additional transactions.
   1. Go to Cards
   2. Tap Freeze card for both your plastic and virtual card
   3. Replace Pleo card
      
      
2. If you have shared your card, make sure to reach out to anyone with the card details to make sure they didn't make the payment.
   IMPORTANT: Pleo cards are personal and can't be shared as per our Master Service Agreement.
   
   
3. If you recognise the merchant, reach out to the merchant to get more information about the transaction.
   
   
4. Report the transaction in the Pleo app
   1. Select the fraudulent transaction
   2. Click on the 3-dot menu in the top right corner
   3. Select Report fraud transaction
   4. Follow the on-screen instructions

What happens next

Once you have reported the transaction, our fraud specialist will review the case and get back to you by email as soon as possible.

After you fill in the Mastercard chargeback form provided by the Customer Support team, a chargeback case will be raised. Be sure to keep an eye on your inbox, as support may need additional information to support the chargeback claim.