Report fraud

If you see a transaction you don't recognise:

1. Freeze your card immediately to avoid additional transactions.
   1. Go to Cards
   2. Tap Freeze card for both your plastic and virtual card
   3. Replace Pleo card
      
      
2. Shared your card? If you have shared your card, make sure to reach out to anyone with the card details, to make sure they didn't make the payment.
   IMPORTANT: Pleo cards are personal and can't be shared as per our Master Service Agreement.
   
   
3. Recognise the merchant? If you recognize the merchant, reach out to the merchant to get more information about the transaction.
   
   
4. Report the transaction in the Pleo app (or reach out to support if you don't see the option)
   • Select the fraudulent transaction
   • Click on the 3-dot menu in the top right corner
   • Select Report fraud transaction
   • Follow the on-screen instructions

Once you have reported the transaction, our fraud specialist will review the case and get back to you by email as soon as possible.