It is within our best interest to keep our customers safe and secure from financial crime, for example, fraud. Below is information on why you should not share your card to protect yourself.

In this article we will cover:

  • Why you should not share your Pleo card

  • How you are protected


Why you should not share your Pleo card

Sharing your card or your card details compromises your account's security and jeopardises insight as to who has authorised transactions. Furthermore, sharing cards compromises the user experience of semi autonomous spending and responsibility.

  • To gain the most value of Pleo, we recommend that all company members be given a Pleo card of their own.

  • To remain compliant with our Terms and Conditions, Pleo Admins must ensure that a new card is ordered for each employee who joins the team.

Note: The card of anyone leaving the company must be deactivated by deleting the user from Pleo.


How you are protected

With Pleo you are protected by Mastercard® zero liability protection. What this means is you can have peace of mind knowing that the financial institution that issued your Mastercard won't hold you responsible for “unauthorised transactions.” As a Mastercard cardholder, Zero Liability applies to your purchases made in the store, over the telephone, online, via a mobile or wearable device and ATM transactions.

As a cardholder, you will not be held responsible for unauthorised transactions if:

  1. You have used reasonable care in protecting your card from loss or theft; and

  2. You promptly reported loss or theft to your financial institution.

If you believe there has been unauthorised use of your account and you meet the conditions above, rest easy knowing you have the protection of Mastercard’s Zero Liability promise.

Click here to see what to do if there has been unauthorised transactions on your account.

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