Unable to issue reimbursement

Unable to add bank details

You won't be able to add your bank details for reimbursement if:

• The reimbursement amount is over 2000 GBP/EUR 
• Only admins are able to reimburse you through Pleo

In the above mentioned cases: Reach out to your admin to request the reimbursement.

In other cases: Reinstall the Pleo app and try it again. If you are still getting an error message, contact our support team. 

BIC or IBAN gives an error or Card details are not accepted

There are a few things to check if the BIC or IBAN gives an error:

1. Check there aren't any typos
   
   
2. Where is the bank account from? It's only possible to issue reimbursement to European bank accounts.
   
   
3. For cards: Is the card a VISA or Mastercard? It's not possible to issue reimbursement to other card types.
   
   
4. For BIC/IBAN: Try other BIC options - Our system may expect the BIC to be entered in a different format:
   • 8 character BIC - Add "XXX" at the end of the BIC
   • 11 character BIC 
     • Replace the last 3 characters by "XXX" 
     • Try removing the last 3 characters

Still getting an error? Reach out to your admin to request the reimbursement.

Unable to settle individual reimbursements

If you have withdrawn cash or marked an expense as personal, you will not be able to settle individual reimbursements. If this is not the case:

1. Clear cache and cookies
2. Log out and log back in
3. Try it again