Unable to issue reimbursement

Unable to add bank details

You won't be able to add your bank details for reimbursement if:

• The amount is over 2000 GBP/EUR
• Only admins are able to reimburse you through Pleo

In these cases, please contact your admin to request the reimbursement.

If this is not the case, reinstall the Pleo app and try it again. If you are still getting an error message, please contact our support team

BIC or IBAN gives an error

1. Check there aren't any typos
2. Confirm where the bank account is from - reimbursements can only be issued to European bank accounts
3. Check the BIC/IBAN format - our system may expect the BIC in a specific format:
   • 8-character BIC: Add "XXX" at the end of the BIC
   • 11-character BIC:
     • Replace the last 3 characters with "XXX" 
     • Try removing the last 3 characters

If you’re still seeing an error, please contact your admin to request the reimbursement.

Unable to find your IBAN 

Your IBAN (International Bank Account Number) helps banks to identify accounts held anywhere in the world, so international payments can be processed. Your IBAN can be found:

• In your mobile banking app or through your bank's online portal (usually displayed alongside your account number).
• On your bank statement (usually listed in the top right-hand corner of the first page, just below your sort code and account number).

Unable to settle individual reimbursements

If cash was withdrawn or an expense was marked as personal, you will not be able to settle individual reimbursements. If this is not the case:

1. Clear cache and cookies
2. Log out and log back in
3. Try it again