Charged twice for one transaction

If you see a double or triple charge in your expense overview:

  1. Understand the status of the transactions
    1. Go to Expenses
    2. Add a filter for the Payment Status
      • Pending - Payment has been authorised and funds are reserved
      • Settled - Payment has been approved and funds have been withdrawn from your Pleo account
      • Refund - Payment has been refunded and funds have been returned to your Pleo account

  2. Wait 11 days for pending payments to be reversed
    Within 11 days from the authorisation date any pending transactions will automatically be reversed and disappear from your expense overview.
    Good to know: If the authorisation has an attached receipt, the authorisation amount will instead be changed to 0.

  3. Contact the merchant to request a refund
    If the transaction is still visible for the same amount after 11 days, it's been settled. Reach out to the merchant to request a refund for the transaction, preferably through email or chat to be able to share the communication in case a chargeback is required.

  4. Raise a chargeback case
    If the merchant refuses the refund or is not responding, you can raise a chargeback case and Pleo can assist you in getting a refund.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article

Need more help? Contact us.

Login and click the ? in the bottom right corner to chat with us. Having issues logging in? Find out why you are unable to log in.