If you have entered the wrong PIN code three times, your Pleo card will be blocked as a safety precaution. Before you can use it again, you need to reset your PIN attempts. 

Resetting your PIN attempts does not mean changing your PIN, instead it brings your PIN attempts back to 0.

For the UK, Germany, and Spain: Reset PIN attempt via an ATM

  1. Feed you Pleo card into an ATM machine

  2. Enter your correct Pleo PIN to use any bank service (e.g., view account balance); you do not need to pull out cash.

  3. Your PIN attempts are now reset, and you can use your card as you normally would.

For other regions: Reset PIN attempts from the Pleo app

  1. Open the Pleo app on your phone and go to Account (the icon in the bottom right-hand corner)

  2. Click on Security:

  3. Click on Card PIN

  4. Click Reset PIN attempts

    Done!


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