Declined payment troubleshooting

Email received?

Declined by Pleo

These are the most common reasons for Pleo to decline your payment:

  • Insufficient funds
    There were not enough funds available in the Wallet for the payment. Only admins can top-up the Pleo Wallet. If you are not an admin, reach out to your admin to let them know.

  • Blocked card
    1. Be sure your card is activated
    2. Confirm your card is not frozen
    3. If you have exceeded your 3 Pin attempts, Reset PIN code

  • Limit exceeded
    You have exceeded your daily or monthly spending limit with Pleo. View your limits in Pleo and request a spending limit increase to proceed with your purchase.

  • Incorrect PIN used
    You can view your PIN code at any time in the Pleo app. Remember: The PIN code for your Pleo card is different from the passcode you use to login.

Declined by the merchant

There are a few things you can try if your payment has been rejected by the merchant:

  • If you tried to pay by tapping the card, try to pay by inserting the card in the payment terminal and entering your PIN code.
  • Add you Pleo card to your digital wallet and try paying through your Apple Wallet or Google Pay
  • If you tried paying with Apple Wallet or Google Pay, try re-adding the card to your digital wallet
  • Reach out to the merchant for more information.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article