There are a handful of reasons why a transaction might be declined.

Some of these reasons, that you may wish to check yourself are below!

  • If your card is currently frozen, if so simply unfreeze your Pleo card in the app.

  • If the transaction amount exceeded your limits, if so please ask your Pleo admin to increase your limits

  • If the incorrect expiry date or CVV code has been entered for online transactions - you can check this on your plastic card, and on your virtual card via the Pleo app

Otherwise, please reach out to us via the in app chat or by email at 

Did this answer your question?