There are a handful of reasons why a transaction might be declined.

Some of these reasons, that you may wish to check yourself are below!

  • If your card is currently frozen, if so simply defrost your Pleo card
  • If the transaction amount exceeded your Pleo limits, if so please ask your Pleo admin to increase your limits
  • If the incorrect expiry date or CVV code has been entered for online transactions - you can check this on your plastic card, and on your virtual card via the Pleo app


Otherwise, please reach out to us via the in app chat or by email at support@pleo.io 

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