Email received?
- If you have received an email after your attempted payment, Pleo declined your payment. Make sure to also check your Spam/Junk folder for the email!
- If you haven't received anything, the payment was most likely declined by the merchant.
Declined by Pleo
These are the most common reasons for Pleo to decline your payment:
- Insufficient funds
There were not enough funds available in the Wallet for the payment. Only admins can top-up the Pleo Wallet. If you are not an admin, reach out to your admin to let them know. - Blocked card
- Be sure your card is activated
- Confirm your card is not frozen
- If you have exceeded your 3 Pin attempts, Reset PIN code
- Limit exceeded
You have exceeded your daily or monthly spending limit with Pleo. View your limits in Pleo and request a spending limit increase to proceed with your purchase. - Incorrect PIN used
You can view your PIN code at any time in the Pleo app. Remember: The PIN code for your Pleo card is different from the passcode you use to login.
Declined by the merchant
There are a few things you can try if your payment has been rejected by the merchant:
- If you tried to pay by tapping the card, try to pay by inserting the card in the payment terminal and entering your PIN code.
- Add you Pleo card to your digital wallet and try paying through your Apple Wallet or Google Pay
- If you tried paying with Apple Wallet or Google Pay, try re-adding the card to your digital wallet
- Reach out to the merchant for more information.
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