Forgot passcode

FOR EMPLOYEES

If you forgot your passcode, your Admin can reset your passcode for you. 

1. Request your Admin to reset your passcode
2. You'll receive a reset passcode email 
3. Reset your passcode within 24 hours

FOR ADMINS

If you forgot your passcode:

• There is another admin
  Request the admin to reset your passcode

• You're the ONLY admin
  Reach out to Support, they can send you a reset passcode email. Be sure to have the following information ready:
  • If you have topped-up your Wallet: Proof of payment for your last Wallet top-up
  • If you haven't topped up your Wallet: A company bank statement showing the company name and account number

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