File a formal complaint

If things didn't work out the way they were supposed to, you can file a formal complaint by contacting our Support team. 

To file a complaint:

  1. Log in to contact our customer support
  2. File a complaint with one of our support agents, provide the following details:
    • Your full name
    • The email address registered to the Pleo account
    • Company name
    • Description of the issue
  3. Pleo will investigate your complaint and reach out if we need more information or if we have an update on your complaint.

We always do our best to handle complaints promptly and effectively. If immediate resolution isn't possible, we'll keep you updated throughout our investigation and aim to resolve the matter as quickly as possible.

Want to know more? Have a look at our complaint process.

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Chat with us if you have an Essential or Advanced plan, otherwise send us an email!