Has a colleague forgotten their passcode? Changed their phone number? As an admin, you can easily help your colleagues update their login details:
Click on People and search for the relevant user.
Click on the user you wish to send a reset email to.
In the side screen, click on the 3 dots on the top right.
Click on "Reset passcode" (if your colleague needs to choose a new 4-digit passcode) or "Reset two-factor login" (if your colleague needs to change their phone number or choose an authenticator app).
Click Reset to confirm.
Done! An e-mail will be sent to the user, with a link to reset the passcode or phone number that will last 24 hours.
Please note if you are the only admin for your organisation and you are having login issues, please reach out to support via the in-app chat or via e-mail to firstname.lastname@example.org.