Expired Card Replacement

This guide outlines the automated card replacement flows for expiring cards, a feature designed to ensure uninterrupted service.

Physical card replacement

Admin side

1. We’ll send you an email 60 days before the card expires
2. Click Update delivery address in the email
3. Confirm or edit the address
4. A replacement card will be sent out automatically 30 days before the expiry date

Employee side

1. Once received, go to Cards in the Pleo app
2. Select the physical (gray) card
3. Click Replace
4. Enter the last 4 digits of your new Pleo card

Virtual card replacement

Cardholders will get 3 reminders (email and push notification) before the card expires. Here’s how to renew a virtual card:

1. Click Renew virtual card in the email or push notification
2. Click Renew under your current card
3. Confirm the renewal
4. Your old card will be deactivated, and a new one with unique details will be created