Running Balance statement and Export tab discrepancies

If your Running Balance Statement doesn’t match the Exports tab, your data is still accurate. This article explains why the two views can differ and shows you how to reconcile them easily.

Common causes for discrepancies

The main reason for a difference is a partial settlement. This happens when a merchant temporarily blocks an amount on your card but finalises the total later. Common examples include:

• Hotels and car rentals: A deposit is temporarily held and later updated when the final bill is settled.
• Petrol stations: An amount is temporarily held when you start fueling, and the final payment is processed afterwards.

Reconcile your data

If the numbers don’t match right away, use these tips to review your transactions:

• Check the "Settlement Status" - In your Running Balance Statement, the Status column shows if a transaction is “Partial” - meaning the merchant hasn’t sent the final bill yet.
• Look at the dates - An expense made on the 30th may appear in your Running Balance immediately, but will show in the Export tab the following month after the merchant settles it.
• Use the Expense ID - For card payments, use the unique Expense ID from your Running Balance Statement to find the matching transaction in the Export tab once it’s settled.