Your first Wallet top-up or top-ups from a different bank account will take a few business days to arrive, because Pleo needs to verify your bank account.
Auto top-up (recommended)
Auto top-up allows you to automatically top-up your wallet when your balance falls below the set-up threshold or on a specific schedule (for euro currency countries). Auto top-up set is up through a direct debit agreement or instant auto top-up (UK and specific banks only).
Expected top-up time: Direct debit - up to 5 business days, instant auto top-up - within minutes
Good to know:
- If the auto top-up option is not visible, this means you are not eligible.
- For Denmark: You need to submit a Mastercard Overførselsservice before you can set up auto top-up.
One time transfer
- Navigate to Wallet
- Click Top-up
- Select Bank transfer
- Follow the instructions:
- Instant top-up (UK, FR, NL only): Select your bank to make a transfer through open banking
Expected top-up time: within minutes - Manual transfer:
If you don't see the payment details right away, click Bank transfer details.
Note: Make sure to make the transfer from your company bank account.
Expected top-up time: within the next business day (depending on your bank and chosen payment method - Top-up through Plaid (US only): Connect to your bank account through plaid
Expected top-up time: 4 business days
- Instant top-up (UK, FR, NL only): Select your bank to make a transfer through open banking
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