Open banking (instant transfer) for Pleo's UK-based customers

What is open banking?

Open banking (also known as instant transfer) is the fastest way for our UK-based customers to get funds into their Pleo Wallet. This option usually takes a few minutes, but can take up to about an hour. It is available 24 hours a day, including weekends.

How to top up your Wallet using open banking

Admins and bookkeepers with advanced Wallet permissions can go through the following steps:

1. In the Pleo web app, click on the Wallet page.

2. Click "Top-up":

   
   

   

   
   

3. Open banking is the default option you see. Select your bank from the list and follow the on-screen instructions to proceed with the transfer:

   
   

   

   
   

Good to know:

• There is a £15,000 limit per open banking top-up (but you can make more than one top-up per day).

• Please go through the Pleo web app to top up with open banking (going through your online banking instead of Pleo can cause some problems with the transfer reference).

• Pleo's recipient details for open banking look different than the transfer details when choosing one of the alternative top-up methods (see below). The reason is that Pleo's open banking account details have 24/7 support, whereas the others are limited to bank days.

• Currently, Silicon Valley Bank does not support top-ups outside working hours.

• We sometimes get cases of our customers' banks blocking an open banking top-up. If the funds still haven't come through after more than an hour, please contact your bank.

• The alternative to open banking is a "regular" transfer to Pleo via Faster Payments and Chaps transfer. Simply follow the same steps as above, switching to a regular transfer by clicking "bank transfer details" at the bottom of the "Select your bank" panel.