This article explains how to enable auto top-up functionality for euro currency countries, Denmark, and Sweden.

It also explains how to manage (or disable) low balance alerts.

Auto top-up is not currently available to our UK-registered customers, but open banking is a good alternative. The low balance alert section is also relevant to our UK

customers.


Good to know before you get started

Relevant to all countries:

  • At least one manual transfer is needed before setting up auto-top up. This is so that Pleo's Compliance team can whitelist your business bank account.

  • Pleo runs a balance check upon each transaction.

  • Funds from auto top-ups will appear in your Pleo Wallet within 1-3 business days.

  • All admins (and bookkeepers with extended permission) will receive an email from Pleo each time an auto top-up has been triggered.

  • By default, bookkeepers do not have access to auto top-up. But admins can grant them access.

Region-specific:

  • Euro currency: Once you enable auto top-up, a direct debit agreement will be automatically created. You can always view your agreement details by going to the Wallet page, clicking "Top-up", "Direct Debit", and "Edit".

  • Denmark: You’ll need to create a Mastercard agreement here before following the steps in this article.

  • Sweden: Once you enable auto top-up, an Autogiro agreement will be automatically created between your bank and Pleo account.


Where to enable auto top-up

  1. Go to the "Wallet" page.

  2. Click on "Enable auto top-up":

  3. Follow the on-screen steps, including choosing a minimum balance threshold which will trigger the auto top-up. You will also need to choose a top-up amount to be transferred. There is a minimum amount of 2,000 EUR / 5,000 SEK / 5,000 DKK for customers in euro currency countries, Sweden, and Denmark, respectively.

  4. Click "Done".


How to manage (or disable) low balance alerts

The low balance alert does not trigger an auto top-up; it only sends out an email.

By default, all admins receive an email when Pleo notices your Wallet getting low based on previous spending patterns. You can always switch to a notification based on the balance dropping below a certain amount. This is a good option for UK accounts, for which auto top-up is not available. To make changes to your low balance alert:

  1. Go to the "Wallet" page.

  2. Click on "Low balance alert" (on the right side of the page):

  3. Click "Manage alerts":

  4. Enter a notification threshold.

  5. Click "Save":

However, if you have enabled auto top-up, you might prefer to opt out of low balance notifications. To do so:

  1. Go to "Settings."

  2. Click "My account."

  3. Click "Notifications."

  4. Adjust your Low balance alert notifications:


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