This article explains:

  • How to enable auto top-up functionality for euro currency countries, Denmark, Sweden and the UK.

  • How to manage (or disable) low balance alerts.

Good to know before you get started

Relevant to all countries:

  • At least one manual transfer is needed before setting up auto-top up. This is so that Pleo's Compliance team can whitelist your business bank account.

  • Pleo runs a balance check upon each transaction.

  • Funds from auto top-ups will appear in your Pleo Wallet within 1-3 business days.

  • All admins (and bookkeepers with extended permission) will receive an email from Pleo each time an auto top-up has been triggered.

  • By default, bookkeepers do not have access to auto top-up. But admins can grant them access.


  • UK: Once you input and confirm your business bank account details you want to link to your Pleo account, you will also need to confirm the direct debit agreement.

  • UK: It will take 6 working days for auto top-up to be activated.

  • Euro currency: Once you enable auto top-up, a direct debit agreement will be automatically created. You can always view your agreement details by going to the Wallet page, clicking "Top-up", "Direct Debit", and "Edit".

  • Denmark: You’ll need to create a Mastercard agreement here before following the steps in this article.

  • Sweden: Once you enable auto top-up, an Autogiro agreement will be automatically created between your bank and Pleo account.

Where to enable auto top-up

  1. Go to the "Wallet" page.

  2. Click on "Enable auto top-up":

  3. Follow the on-screen steps, including choosing a minimum balance threshold which will trigger the auto top-up.

  4. Choose a top-up amount to be transferred. There is a minimum amount of 500 GBP / 500 EUR / 5,000 SEK / 5,000 DKK for customers in the UK, euro currency countries, Sweden, and Denmark, respectively.

  5. Click "Done".

How to manage (or disable) low balance alerts

The low balance alert does not trigger an auto top-up; it only sends out an email.

By default, all admins receive an email when Pleo notices your Wallet getting low based on previous spending patterns. You can always switch to a notification based on the balance dropping below a certain amount.

To make changes to your low balance alert:

  1. Go to the "Wallet" page.

  2. Click on "Low balance alert" (on the right side of the page):

  3. Click "Manage alerts":

  4. Enter a notification threshold.

  5. Click "Save":

However, if you have enabled auto top-up, you might prefer to opt out of low balance notifications. To do so:

  1. Go to "Settings."

  2. Click "My account."

  3. Click "Notifications."

  4. Adjust your Low balance alert notifications:

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