At Pleo, we work hard to ensure that all of our customers' accounts are secure. That’s why we use Strong Customer Authentication (SCA) to make sure that only you can log in to your Pleo account.


What’s happened to my Pleo password?

You will no longer need a password when logging in to Pleo with your email. Instead of passwords, we will be using a 6-digit code sent to your phone number via an SMS or verified device* as a ‘proof point’. This security measure proves that you have access to your device and can verify your identity with the passcode.

Logging in for the first time with email or without a trusted device

  1. Enter your email on the Pleo log-in page

  2. Enter your passcode when prompted

  3. You will receive a 6-digit code, sent to your phone via SMS

  4. Enter the 6-digit code in the Pleo log-in page and trust your device*

  5. You’re logged in!

Logging in with email on a trusted device/browser:

  1. Enter your email in the Pleo log-in page

  2. Enter your passcode

  3. You're logged in!

* By trusting your browser when logging in for the first time, you will not require the 6-digit code SMS the next time you log in. Your mobile app will be trusted automatically. Trusted device or browser means that you are the only person with access to it, so by confirming you trust a device / browser, your details will be safe. This trust will last one year in the device / browser.

Logging in for the first time with Google SSO (Single Sign On)

  1. Click "Login with Google"

  2. Select the email you’ve registered with Google and enter your password

  3. You will receive a 6- digit code, sent to your phone via SMS

  4. Enter the code in the Pleo log-in page and trust your device*

  5. You're logged in!

* By trusting your browser when logging in for the first time, you will not require the 6-digit code SMS the next time you log in. Your mobile app will be trusted automatically. Trusted device or browser means that you are the only person with access to it, so by confirming you trust a device / browser, your details will be safe. This trust will last one year in the device / browser.

Logging in with Google SSO on a trusted device / browser

  1. Choose Google SSO as a log-in method

  2. Select the email you’ve registered with Google

  3. Enter your passcode

  4. You're logged in!

More information

How to reset your passcode or phone number

More information around security factors and Payment Services Directive 2 regulation (the new EU legislation around security) can be found here.

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