At Pleo, we work hard to ensure that all of our customers' accounts are secure. That’s why we use Strong Customer Authentication (SCA) to make sure that only you can log in to your Pleo account.


What’s does this mean?

We will be using a 6-digit code sent to your phone number via an SMS or verified device* as a ‘proof point’. This security measure proves that you have access to your device and can verify your identity with the passcode.

Logging in for the first time with email or without a trusted device

  1. Enter your email on the Pleo log-in page

  2. Enter your passcode when prompted

  3. You will receive a 6-digit code, sent to your phone via SMS

  4. Enter the 6-digit code in the Pleo log-in page and trust your device*

  5. You’re logged in!

* Trusted device or browser means that you are the only person with access to it, so by confirming you trust a device / browser, your details will be safe. This trust will last one year in the device / browser. Once you assign the device as trusted you will only need the 4 digit passcode to log in.

Logging in for the first time with Google SSO (Single Sign On)

  1. Click "Login with Google"

  2. Select the email you’ve registered with Google and enter your password

  3. You will receive a 6- digit code, sent to your phone via SMS

  4. Enter the code in the Pleo log-in page and trust your device*

  5. You're logged in!

Read more related articles 📚

How to reset your passcode or phone number

Admin: How do I reset my passcode

More information around security factors and Payment Services Directive 2 regulation (the new EU legislation around security) can be found here.

Did this answer your question?