What to do if your physical card is about to expire

Does Pleo send out a new card before our my old one expires?

Yes, Pleo keeps track of your physical card's expiry dates so that you don't need to worry about it. A month before your physical card expires, we will send you a new one.

Which address will you send the cards to and can I change it? 

By default, we always send the cards to the same delivery address used in your last card order. If you would like us send the cards to a different address, please contact our Customer Support Team on support@pleo.io,

Am I being charged for the replacement card? 
No, your replacement card is sent free of charge.

Where can I check the expiry date of my card? 

As a regular user in Pleo, you can check the expiry date for your cards in the app on your smartphone. Just click on the card icon and swipe left.

As a Pleo admin, you can check the expiry date of all your cards by heading to the People menu on your web app and click on Physical cards.

How do I renew my virtual card?
Simply click on the Activate Virtual button in the mobile app and you will be guided through the process with just a few clicks.

Please notice that no confirmation email will be sent out. The cards will be automatically ordered and delivered to you. 

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Chat with us if you have an Essential or Advanced plan, otherwise send us an email!