Does Pleo send out a new card before our my old one expires?
Yes, Pleo keeps track of your plastic card's expiry dates so that you don't need to worry about it. A month before your plastic card expires, we will send you a new one.
Which address will you send the cards to and can I change it?
By default, we always send the cards to the same delivery address used in your last card order. If you would like us send the cards to a different address, please contact our Customer Support Team on firstname.lastname@example.org,
Am I being charged for the replacement card?
No, your replacement card is sent free of charge.
Where can I check the expiry date of my card?
As a regular user in Pleo, you can check the expiry date for your cards in the app on your smartphone. Just click on the card icon and swipe left.
As a Pleo admin, you can check the expiry date of all your cards by heading to the People menu on your web app and click on Plastic cards.
How do I renew my virtual card?
Simply click on the Activate Virtual button in the mobile app and you will be guided through the process with just a few clicks.
Please notice that no confirmation email will be sent out. The cards will be automatically ordered and delivered to you.