How to top-up your Pleo Wallet

In order to use your Pleo cards, you need to have funds in your company’s Wallet.
This article covers:


How to top-up your Wallet

  1. Go to the "Wallet".

  2. Click on "Top-up".

  3. Follow the on-screen instructions.

Good to know: 

  • The bank information is unique to your company

  • In some cases we may need to ask for more information from you, in order to top up your funds.

  • As soon as the funds hit our partner’s bank account, they will be automatically linked to your Pleo wallet and you will receive an e-mail notification.


How long does it take for my Wallet to be topped-up?

First Wallet top-up

Your first Wallet load can take up to several business days to arrive, as Pleo needs to complete an initial verification of your bank account. (This happens every time you pay with a new bank account.


Next Wallet top-ups

There are different transfer times depending on the transfer method and the country.

UK

Transfer method

Transfer time

Opening banking (recommended)

Up to 1 hour, usually within minutes

Faster Payments

Within 10 minutes

CHAPS

The same business day if sent before 17:40, usually within 3 banking hours

Instant auto top-up (recommended)

Within 10 minutes

Direct debit auto top-up

3-5 business days


Bank details UK

  • Bank Name: JPMORGAN CHASE BANK, N.A.

  • Bank Address: 25 Bank Street, Canary Wharf, London E14 5JP

Euro currency countries

Transfer method

Transfer time

SEPA Instant* (recommended)

Up to 3 hours, usually within minutes

SEPA Credit Transfer

End of next business day, usually within 8-24 hours

Auto top-up

1-3 business days

* Your bank may charge for the use of SEPA instant

Bank details Euro currency countries

Germany: 

  • Name: J.P. Morgan

  • Address: Junghofstrasse 14, Frankfurt am Main, 60311, Germany

Other:

  • Name: J.P. Morgan Bank Luxembourg S.A.

  • Address: 6, route de Trèves, L-2633 Senningerberg, Luxembourg

Denmark

Transfer method

Transfer time

Instant transfer (recommended)

Within 15 - 30 minutes (Monday-Friday 00:00-21:00, otherwise next business day)

Same-day transfer

Same or next business day

Auto top-up

1-3 business days


 Bank details Denmark

  • Bank Name: Danske Bank

  • Bank Address: Holmens Kanal 2-12, 1092 Copenhagen K, Denmark

Sweden

Transfer method

Transfer time

Instant transfer (recommended)

Within 15 - 30 minutes (Monday-Friday 00:00-21:00, otherwise next business day)

Same-day transfer

Within 4 hours or the next business day

Auto top-up

1-3 business days


 Bank details Sweden

  • Bank Name: Danske Bank

  • Bank Address: Holmens Kanal 2-12, 1092 Copenhagen K, Denmark

Norway

Transfer method

Transfer time

NOK Same Day Payments

Same business day if sent before 14:30, otherwise the next business day


 Bank details Norway:

  • Bank Name: Danske Bank

  • Bank Address: Holmens Kanal 2-12, 1092 Copenhagen K, Denmark



My Wallet top-up hasn't arrived

If your Wallet top-up still hasn't arrived, the reasons (in order of likelihood) are that:

  1. First transfer to your Pleo account
    As such, it takes Pleo an extra business day to make sure that the source of funds (e.g., your business bank account) matches the name of your Pleo organisation. All subsequent transactions from the same bank account will go through without this extra step.

  2. You've changed bank accounts
    In this case, please wait an extra business day (as in the first scenario) for us to approve your source of funds.

  3. If you've double-checked the expected transfer time and conclude that your funds still should've been loaded by now, please reach out to our support team by chat or email.


Important: Pleo can only accept funds from your business bank account

As a regulated financial services institution, Pleo has some rules about your Wallet's source of funds.

We can accept funds sent from:

  • An EEA or UK business account registered in the same company name as your Pleo account.

  • E-money institutions where the original sender details are readable and match the company name in your Pleo account.

We cannot accept funds sent from:

  • A personal bank account.

  • A payment or e-money institution where the original sender details are unreadable or do not match your account name.

As per our Master Service Agreement, we also reserve the right to refuse any transfer for compliance reasons.


I have accidentally sent funds from the wrong account, what happens now?

Pleo will send the funds back. It can take up to seven business days for the refund to be processed. Sometimes we need to get proof of transfer (PDF downloaded from your online banking) before sending the funds back. If that's the case, we'll reach out to your Pleo admin via email.


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