How to top-up your Pleo Wallet
Learn how to transfer funds to your Pleo Wallet (and how long it takes for them to arrive)
Angela avatar
Written by Angela
Updated yesterday

In order to use your Pleo cards, you need to have funds in your company’s Wallet. This article covers:

Important: Pleo can only accept funds from your business bank account

As a regulated financial services institution, Pleo has some rules about your Wallet's source of funds.

We can accept funds sent from:

  • An EEA or UK business account registered in the same company name as your Pleo account.

  • E-money institutions where the original sender details are readable and match the company name in your Pleo account.

We cannot accept funds sent from:

  • A personal bank account.

  • A payment or e-money institution where the original sender details are unreadable or do not match your account name.

As per our Master Service Agreement, we also reserve the right to refuse any transfer for compliance reasons.

So what happens if you've accidentally sent funds from the wrong account? Pleo will send the funds back. It can take up to seven business days for the refund to be processed. Sometimes we need to get proof of transfer (PDF downloaded from your online banking) before sending the funds back. If that's the case, we'll reach out to your Pleo admin via email.

How to top-up your Wallet

  1. Go to the "Wallet".

  2. Click on "Top-up".

  3. Follow the on-screen instructions.

Good to know:

  • The account information is unique to your company. When you make the transfer you can leave the reference field empty or enter your company’s name.

  • The daily Wallet limit (i.e., how much you're able to send to Pleo at a time/per day) are: 30,000 GBP / 30,000 EUR / 275,000 DKK / 322,500 SEK.

  • As soon as the funds hit our partner’s bank account, they will be automatically linked to your Pleo wallet and you will receive an e-mail informing that your Pleo wallet has been topped up. In some cases we may need to ask for more information from you, in order to top up your funds.

Pleo's Bank Account Details:

Name: Pleo Financial Services A/S

Address: Ravnsborg Tværgade 5C, 2200 Copenhagen N, Denmark

For the UK:


  • Bank Address: 25 Bank Street, Canary Wharf, London E14 5JP

For Austria, Belgium, Estonia, Finland, France, Ireland, the Netherlands, Portugal, and Spain:

  • Name: J.P. Morgan Bank Luxembourg S.A.

  • Address: 6, route de Trèves, L-2633 Senningerberg, Luxembourg

For Denmark and Sweden:

  • Bank Name: Danske Bank

  • Bank Address: Holmens Kanal 2-12, 1092 Copenhagen K, Denmark

For Germany (verified customers):

  • Name: J.P. Morgan

  • Address: Junghofstrasse 14, Frankfurt am Main, 60311, Germany

Different top-up methods (and respective transfer times)

Your first Wallet load can take up to several business days to arrive, as Pleo needs to complete an initial verification of your bank account. Once that's done, here's when you can expect funds to arrive within your Pleo Wallet:


  • Faster Payments: Funds will arrive within 10 minutes (24/7 support).

  • CHAPS Transfer: Funds will arrive on the same day if sent before 17:40, usually within 3 hours (only during banking hours).

  • Direct debit: Funds will arrive within 3 business days.

Euro currency countries

  • SEPA Credit Transfer: Funds usually arrive on the same day if sent before 12:00. At the latest, they will arrive by the end of the next banking day (only on business days). Please note that Pleo only support's SEPA Core, as that's a lot easier to set up (i.e., you won't be asked for a creditor identifier number or anything like that).

  • SEPA Instant: Funds will arrive within 10 minutes (24/7 support). Please note that your bank might charge for SEPA instant transfers.

  • Auto top-up: Funds will arrive within 1-3 banks days.


  • Straksoverførsel: Funds will arrive within one minute (all days of the year).

  • Sammedagsoverførsel: Funds will arrive the same day if sent before 11:30 (only on business days). If sent after 11:30, funds will arrive on the following business day.

  • Auto top-up: Funds will arrive within 1-3 banks days.


  • Same-Day Transfer: Funds will usually arrive within 4 hours, but at the latest the will arrive on the following business day (only on business days).

  • Standard SEK Transfer: Funds will arrive by the following business day (only on business days).

  • Auto top-up: Funds will arrive within 1-3 banks days.

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