TEST Mar

In some cases you may need to replace one of your Pleo cards, for example when a card is damaged, lost or stolen.

Keep in mind: You don't need to replace cards that are about to expire; Pleo will automatically send a new card 1 month before the expiry date.

FOR EMPLOYEES: To replace your Pleo card

1. Go to Cards in the Pleo app
2. Select the card you need to replace
3. Freeze the card
4. Destroy the card by reporting it as Lost or Stolen
5. Replace the card:
   • Virtual card: Activate the new virtual card in your Pleo account. 
   • Physical card: Reach out to your admin to order a new card.

FOR ADMINS: To replace a Pleo card

1. Go to People in the Pleo web app
2. Select the card holders profile
3. Select the card you need to replace
4. Freeze the card
5. Destroy the card by reporting it as Lost or Stolen
6. Replace the card:
   • Virtual card: Cardholders need to activate their own virtual card
   • Physical card: Order a new card.

Good to know:

• While you're waiting for the physical card to be delivered, virtual cards can be used for most cases by adding them to a digital wallet. 
• The costs of cards:
  • Virtual cards: free*
  • Physical cards:
    The first card for every user is free, fees for replacement cards depend on your subscription (no fees for replacement cards in the US):
    • Starter plan: £10 / € 10 / 120 SEK / 90 DKK 
    • Essential plan: £5 / € 5 / 60 SEK / 45 DKK 
    • Advanced plan: £5 / € 5 / 60 SEK / 45 DKK 

*Dependent on the card program, while requesting the card is available without a fee, certain other transaction fees, costs, terms and conditions are associated with the use of the card. See the cardholder agreement (US, UK or change the country picker at the bottom of the page) to see relevant fees for your program