Set spending limits and guidelines

This article is intended for Admins. View Find my Spending limit to learn more about spending limits if you're not an admin. 

Note: 

• Spending limits are set per card, any transactions made with the card will be counted towards the spending limit.
• Employees will be able to see their spending limit and the available amount to spend (lowest of the spending limit or the (sub-)wallet balance) in their Pleo app.

Default spending limits

These limits will apply to all new cardholders added to your Pleo account.

1. Navigate to Settings in the Pleo web app
2. Click on General
3. Click on Card defaults
4. Follow the on-screen instructions

Set spending limits

UK only: If you are on the Beyond plan, you can also add AI generated Spending guidelines for different categories that employees can view in the Pleo app. To add spending guidelines:

1. Navigate to Settings
2. Click on Spending Guidelines
3. Click Get started
4. Select a category to add guidelines to
5. Choose to write the guidelines yourself or with AI
6. Click Publish

Once published, your employees will be able to read and ask questions about the guidelines directly in the Pleo app.

Individual spending limits

1. Navigate to People in the Pleo web app
2. Select the cardholder
3. Click on Limits 

Types of Limits

• Card Limit
  Amount someone can spend before the card gets frozen, either monthly or in total. The card will be frozen once the total amount has been reached or exceeded.
  This limit is a soft limit - the user can go over the limit 1 time before transactions will be declined.
  
  
• Per purchase limit
  Amount someone can spend per purchase, if the purchase exceeds the limit the transaction will be declined.
  
  
• Temporary limit
  Temporary higher limit in case someone needs to spend more than usual. When the set period is over the limit will be reverted.

Requests for increased limit

Users can request a temporary limit increase, review and access the request:

1. You receive an email notification of the request
2. Navigate to People in the Pleo web app
3. Open the requests inbox
4. Approve or Declined the request

The user will receive a notification once the request has been reviewed.

Unfreeze card when limit is reached

To unfreeze cards, the spending limit for the individual needs to be increased. You can either increase the card limit or set a temporary limit.