In order to use your Pleo cards, you need to have funds in your company’s Wallet.
This article covers:
How to top-up your Wallet
Go to the "Wallet".
Click on "Top-up".
Follow the on-screen instructions.
Good to know:
The bank information is unique to your company
In some cases we may need to ask for more information from you, in order to top up your funds.
As soon as the funds hit our partner’s bank account, they will be automatically linked to your Pleo wallet and you will receive an e-mail notification.
How long does it take for my Wallet to be topped-up?
First Wallet top-up
Your first Wallet load can take up to several business days to arrive, as Pleo needs to complete an initial verification of your bank account. This happens every time you pay with a new bank account.
NOTE: This is not applicable for US wallet loads
Next Wallet top-ups
There are different transfer times depending on the transfer method and the country.
UK | Transfer method | Transfer time |
Up to 1 hour, usually within minutes | ||
Faster Payments | Within 10 minutes | |
CHAPS | The same business day if sent before 17:40, usually within 3 banking hours | |
Instant auto top-up (recommended) | Within 10 minutes | |
Direct debit auto top-up | 3-5 business days |
Bank details UK
Bank Name: JPMORGAN CHASE BANK, N.A.
Bank Address: 25 Bank Street, Canary Wharf, London E14 5JP
Euro currency countries | Transfer method | Transfer time |
SEPA Instant* (recommended) | Up to 3 hours, usually within minutes | |
SEPA Credit Transfer | End of next business day, usually within 8-24 hours | |
1-3 business days |
* Your bank may charge for the use of SEPA instant
Bank details Euro currency countries
Germany:
Name: J.P. Morgan
Address: Junghofstrasse 14, Frankfurt am Main, 60311, Germany
Other:
Name: J.P. Morgan Bank Luxembourg S.A.
Address: 6, route de Trèves, L-2633 Senningerberg, Luxembourg
Denmark | Transfer method | Transfer time |
Instant transfer (recommended) | Within 15 - 30 minutes (Monday-Friday 00:00-21:00, otherwise next business day) | |
Same-day transfer | Same or next business day | |
1-3 business days |
Bank details Denmark
Bank Name: Danske Bank
Bank Address: Holmens Kanal 2-12, 1092 Copenhagen K, Denmark
Sweden | Transfer method | Transfer time |
Instant transfer (recommended) | Within 15 - 30 minutes (Monday-Friday 00:00-21:00, otherwise next business day) | |
Same-day transfer | Within 4 hours or the next business day | |
1-3 business days |
Bank details Sweden
Bank Name: Danske Bank
Bank Address: Holmens Kanal 2-12, 1092 Copenhagen K, Denmark
Norway | Transfer method | Transfer time |
NOK Same Day Payments | Same business day if sent before 14:30, otherwise the next business day |
Bank details Norway:
Bank Name: Danske Bank
Bank Address: Holmens Kanal 2-12, 1092 Copenhagen K, Denmark
US | Transfer method | Transfer time |
ACH pull | 4 business days |
It is not possible to manually top-up your US wallet.
My Wallet top-up hasn't arrived
If your Wallet top-up still hasn't arrived, the reasons (in order of likelihood) are that:
First transfer to your Pleo account
As such, it takes Pleo an extra business day to make sure that the source of funds (e.g., your business bank account) matches the name of your Pleo organisation. All subsequent transactions from the same bank account will go through without this extra step.You've changed bank accounts
In this case, please wait an extra business day (as in the first scenario) for us to approve your source of funds.If you've double-checked the expected transfer time and conclude that your funds still should've been loaded by now, please reach out to our support team by chat or email.
Important: Pleo can only accept funds from your business bank account
As a regulated financial services institution, Pleo has some rules about your Wallet's source of funds.
We can accept funds sent from:
An EEA or UK business account registered in the same company name as your Pleo account.
E-money institutions where the original sender details are readable and match the company name in your Pleo account.
We cannot accept funds sent from:
A personal bank account.
A payment or e-money institution where the original sender details are unreadable or do not match your account name.
As per our Master Service Agreement, we also reserve the right to refuse any transfer for compliance reasons.
I have accidentally sent funds from the wrong account, what happens now?
Pleo will send the funds back. It can take up to seven business days for the refund to be processed. Sometimes we need to get proof of transfer (PDF downloaded from your online banking) before sending the funds back. If that's the case, we'll reach out to your Pleo admin via email.
Related articles
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article