Troubleshooting Twinfield Integration Errors

Pleo Error 

What happened?

Could not create transaction

“Free Text fields” under Transaction Types is not marked as "Allowed".

Solution

Go to Settings > Company Settings > Transaction Types. Update the “Free text fields 1” to “Allowed”; and Location to “Header”.

Could not create transaction VAT X does not exist or is not (yet) active

Tax codes are not mapped correctly.

Solution

• Confirm if the tax code exists and is active on Twinfield
• Confirm if the tax code defined on Pleo is correct and has no trailing or leading spaces

Could not create transaction Dimensie 1 moet altijd worden ingevuld.

Twinfield has categorised different fields into broad categories of Dimension 1 -3. 

• Dimension 1 comprises of category
• Dimension 2 comprises of Supplier information and Cost Centre
• Dimension 3 comprises of Projects and Assets

The supplier for this transaction could not be found

• The Invoice is missing a Supplier Accou
• The Supplier Account added is missing

Could not create transaction: De boeking is niet in balans. Er ontbreekt 2.51 credit.

The category or tax code is not correctly set up or doesn’t exist on Twinfield.

Solution

Make sure Tax code is still active on Twinfield. If it is, clear the tax code and type it out again.

Could not create transaction. Due date is not allowed in header.

For invoices when the Transaction Type is set up incorrectly.

Solution

Go to Accounting set up page > Update the Twinfield Purchase Invoice Document Type to the Purchase Invoice transaction type.