Troubleshooting Twinfield Integration Errors

Pleo Error
What happened?
Could not create transaction

“Free Text fields” under Transaction Types is not marked as "Allowed".


Solution

Go to Settings > Company Settings > Transaction Types. Update the “Free text fields 1” to “Allowed”; and Location to “Header”.

Could not create transaction VAT X does not exist or is not (yet) active

Tax codes are not mapped correctly.


Solution

  • Confirm if the tax code exists and is active on Twinfield
  • Confirm if the tax code defined on Pleo is correct and has no trailing or leading spaces
Could not create transaction Dimensie 1 moet altijd worden ingevuld.

Twinfield has categorised different fields into broad categories of Dimension 1 -3. 

  • Dimension 1 comprises of category
  • Dimension 2 comprises of Supplier information and Cost Centre
  • Dimension 3 comprises of Projects and Assets
“The supplier for this transaction could not be found”
  • The Invoice is missing a Supplier Accou
  • The Supplier Account added is missing

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