What to do if you see the message "Account value missing"


The cause:

External reimbursements cannot be exported to Exact Online. So when you try to export them, you'll see this error message.

The solution:

  • If possible, opt for direct reimbursements instead of manual reimbursements in the future. Learn more about the differences between direct and manual reimbursements here.

  • It's not possible to export manual reimbursements to Exact. However, our support team can manually move these lines from your "Unexported" to "Exported" queue. Again, they won't actually be moved to Exact, but at least they won't be cluttering up your Unexported queue. Please send us an email with the list of manual reimbursements, and we'll move those to the Exported queue for you. Please also feel free to share any feedback.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article

Need more help? Contact us.

Chat with us if you have an Essential or Advanced plan, otherwise send us an email!