Strong Customer Authentication (SCA) is a necessary step to keep your Pleo account secure. We also call it two-factor login. Read more about security and SCA here.
When you log into Pleo, you'll need to enter:
Your email address
A 4-digit passcode
A 6-digit authentication code (i.e., two-factor authentication) sent by either SMS or an authenticator app. This article explains how to set up and switch between authentication methods.
How to select the SMS code
Click on the email invite to Pleo.
Click "Continue on web".
Type out your details.
Select a 4-digit passcode.
Enter your phone number.
Input the 6-digit authentication code sent by SMS.
If the SMS code isn't coming through:
Please double-check that your phone number is correct
Turn your mobile phone off and on again
Put your phone in airplane mode temporarily to reboot the signal, then try sending the code again
Check if your phone operator blocks promotional text messages for your number
If none of this works, please get in touch with our support team.
How to select an authenticator app
Before following these steps, please make sure that you've downloaded an authenticator app to your mobile device. We recommend using either Google Authenticator or Authy.
Follow the same steps as above, but avoid the phone number field and instead click on the "Use authenticator app" after you enter your passcode.
Use the authenticator app on your mobile device to scan the QR code. This adds Pleo to your authenticator app.
Click "Continue" in your web browser and copy the 6-digit verification code from the authenticator app.
How to change your authentication method
To update your phone number or switch between SMS and authenticator options, please check out this article.