Strong Customer Authentication (SCA) is a necessary step to keep your Pleo account secure. We also call it two-factor login. Read more about security and SCA here.

The first factor you use when logging in is the passcode, which you also use in the Pleo app to access your card details and make changes. For the second factor, we offer two options: Text message or Authenticator app.

SMS

Choosing to receive a text message as your second factor means you will get a one-time verification code, sent to your phone, when you log in. The first time you sign up, we ask for your phone number and send a text message with a 6-digit code to that number. To verify the number is yours, we ask you to enter this verification code in the next step.

How to set up SMS

  1. Enter your phone number and click on 'Send code'

  2. Receive a 6-digit code from the SMS and enter it in Pleo

  3. You are now set up!

SMS code fails to come through? Try the following:

  • Check if the number you entered is correct

  • Turn your mobile phone off and on again

  • Put your phone in airplane mode temporarily to reboot the signal, then try sending the code again

  • Check if your phone operator blocks promotional text messages for your number

If none of this works, please get in touch with our support team.

Authenticator app

Authenticator apps generate a one-time verification code that you use to confirm that it's you logging in to Pleo. The benefit of using the authenticator app instead of SMS is that you can use it even when your device is offline. We recommend using either Google Authenticator or Authy.

How to set up an authenticator app:

  1. Select 'Use authenticator app" after you enter your passcode

  2. Download an authenticator app of your choice on your device (if you don't have one yet)

  3. Use the authenticator app to scan the QR code from Pleo or enter the 16-character key in the app. This adds Pleo to your authenticator app.

  4. Your app will generate a 6-digit verification code. Enter it in Pleo to verify it's you.

  5. You are now set up!

Resetting your factors

If you have lost or changed your phone or authenticator app, read here how to reset your factors.

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