Welcome to Pleo!

Before you can start spending with Pleo cards and all that good stuff, there are a few verification steps. This article explains "the why" of Pleo's verification process, as well as "the how":

  • Set up your login credentials

  • Complete the admin verification steps

  • Verify other key people

  • How to get help with the verification process


The why

Ever watched the critically acclaimed Netflix show Ozark? It’s all about crime, and money laundering in particular. Which is something that we take very seriously. As a financial services company, Pleo abides by the regulations of the 5th EU Anti-Money Laundering Directive. And, being founded in Denmark, we also comply with the Anti-Money Laundering and Counter Terrorist Financing Regulation for Denmark. Simply put, we need to be able to prove that your company is legit. This includes verifying the ownership structure and management control.

Pleo is not a bank, but similar KYC (Know Your Customer) regulations apply. Just as you need to prove your identity when opening a personal bank account, we need documentation that ensures that your company (and you) are real. We don’t want any bad guys using Pleo—not even the charming ones like Marty Byrde from Ozark.


Set up your login credentials

After you sign up for a Pleo account, you’ll get a link via email that prompts you to set up your login credentials. At this stage, Pleo will also prompt you to select your company from a list that's synced with your country's company registry (e.g., Companies House in the UK).


Complete the admin verification steps

As the person setting up the account, you are the administrator in charge of verification. Considering this level of access, we’ll need to verify you personally in order to meet due diligence guidelines.

  1. Log into Pleo.

  2. Click “Start Verification.”

  3. Submit a form of personal identification:

    • Photo ID (valid passport, driver’s licence, or national ID card): Please make sure that the document is a live photograph of your physical ID (i.e., not a photo of the digital version of your, 2) that the entire page is visible, and that there aren't any light reflections.

    • NemID (Danish accounts only)

    • Bank ID and Personnummer (Swedish accounts only)

    • Netherlands: e-ID

    • Finland: e-ID


Verify other key people

Good stuff! There’s still a wee bit more to do. You will see a list of Ultimate Beneficial Owners (UBOs) or Executive Directors who—directly or indirectly—own 25% or more of shares and/or voting rights. In the case of an association or charity, all board members need to be verified. This list is automatically pulled from the national registry. If there are any mistakes, you can chat with us to let us know.

  1. Log into Pleo.

  2. Go to the company info page.

  3. You’ll be asked to enter the date of birth and current residential address of any key people.

    If a date or birth or residential address is incorrect, you might see a prompt to upload a photo ID and/or proof of address for any key people:

    • Photo ID: same as the above requirements for admins (although not a live photo though you're submitting the documents on behalf of other key people).

    • Proof of address: You can use a driver’s licence if it lists the address, so long as the licence wasn’t also submitted as the ID. Any letter must be dated within the past three months. This could be a government letter, bank statement, or utility bill (electricity, water, or gas—no mobile phone bills, sorry!). In Denmark, a health card (a.k.a yellow card) is fine.

All documents are handled with complete confidentiality and are purely retained for legal compliance reasons. If you’re interested, please feel free to read through our privacy policy.

As soon as we’ve got everything, you’ll receive an email confirming that the verification process is done and dusted. Meaning it’s time for all the fun stuff; topping up your Wallet, inviting your colleagues to join the account, and ordering cards.


How to get help with the verification process

  • If something goes wrong with your admin verification or if you see an error message, our compliance team will reach out to you by email within one business day. If it’s been more than a business day and you don’t see anything in your inbox, please try checking your spam folder.

  • If you’ve not received anything by email, if the verification page in Pleo is giving you trouble (e.g., you see an ellipsis as the page keeps trying to load), or if you have any questions at all, please contact our support team and we’ll be happy to help.

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