Pleo is a Financial Services company which means we are subject to heavy Anti Money Laundering regulations. In particular, 5th EU Anti-Money Laundering Directive.
These ensure that financial institutions understand the nature and purpose of customer relationships. This involves a requirement for information about business customers’ ownership structure and management control. KYC (Know Your Customer) needs to be performed when onboarding a new client.

What does this mean for you?

Before you can start using Pleo you need to complete a company verification process. Don't worry, this involves two quick and easy parts.

Have you tried to sign up to Pleo with a public email domain, but it didn't work?Pleo now allows Gmail accounts to sign up for an account. If you use a different public email domain, please contact our team at or via the chat box in the bottom right corner of this page. Let us know that you're not a customer yet but would like to sign up. If you want to use a public email domain, our team will need to double-check that you meet the regulatory requirements for using Pleo (having a registered company and business bank account).

Part 1 - Let's set you up

  1. Click Get started and enter your company email.

  2. Select your company size so we can ensure you get what is needed for your category. Note: If you fall under 500+ category you will be directed to book a call with our team.

  3. Create your 4 digit passcode and confirm. This is important to remember, you will need this code for logging in.

  4. Enter your phone number and complete the mobile number verification. Read more on our Strong Customer Authentication here

Part 2 - Uploading your verification documents for you and your company

  1. Click on Start Verification

  2. Choose your identity verification method and

    • Photo ID

    • NemID (DK only)

    • Bank ID and Personnummer (SE only)

  3. Choose your ID document, we can only accept official form of ID like passport, drivers licence or ID cards.

    Please Note: Please ensure you use clear colour images of the document without any light reflections or information missing, as this might now work.

  4. Confirm your company details either by our generated suggestion OR using our search function via company name or registration number.

  5. Add your VAT registration number.

  6. Nice work 👏 All done! You can click on get started to test out Pleo.

How we verify your company

While you are trying out Pleo on initial verification, We are required to verify all the Ultimate Beneficial Owners (UBO) and Executive Directors in the company that directly or indirectly owns 25% or more of shares. You will always be able to see outstanding documents in your company info page.

FAQs on our Verification Process ❓

Why am I personally being verified?

As the person who set up the account you will be the main administrator, meaning access to company info and you will be initially in charge of the account. We need to ensure legitimacy of the account creator and keep the account secure through verifying you.

Who else do I need to have verified in my company?

You will prompted to upload documents needed for your account based on ownership. You will also be able to view all members of your company who need to verified on the company info page

Why can't I access my Pleo Wallet?

In order to send funds to your Pleo Wallet, the verification process needs to be completed. Once done, the Wallet section in Pleo will be automatically unlocked.

I seem to be stuck in the verification process; what do I do?

There can be multiple reasons for this and we follow a certain procedure depending on the situation.

  • If you fail initial admin verification, our compliance will reach out to you in 24 hours to inform you of what may be needed.

  • If you receive an error message: Our compliance team will try to amend and reach out to you once solved within 24 hours.

  • If the admin verification does not complete or constantly loads (3 dots), you will need to reach out to our support team in the in app chat or who will assist you from here.

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