Why am I being blocked from using Pleo as an admin?

This is what you need to do if you can't access your Pleo account due to unpaid invoices

Angela avatar
Written by Angela
Updated over a week ago

If we are unable to invoice your Pleo account due to a lack of funds, you will be met with a screen that leaves you with three alternatives:

  1. Top up wallet: this will show your bank details so you can make a transfer to your Pleo account. Note that it might take a few minutes for the transfer to arrive on your Pleo account.

  2. Cancel account: this will send a chat message to our support team to help you close down your account. Note: Please be aware you are not able to temporarily freeze accounts or put them on hold.

  3. You can also easily come in contact with our support team for any further question by pressing "Talk to us" on the bottom of the page.

Once you make your transfer, you will see the following screen. As soon as the transfer is done, you will be able to use Pleo again.

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