What to do if you see a message saying "We have experienced an internal server error" or "Bad request"

The cause:

An undefined technical issue on Pleo's side.

The solution:

• Please try disconnecting and reconnecting e-conomic:

1. Go the "Accounting" page in the Pleo web app.

2. Take screenshots of the bank accounts and journals that you have already entered on that page, so that you know which numbers to input after you reconnect.

3. Click on the "Connected" button underneath the logo of e-conomic.

4. Click "Disconnect."

5. Follow this guide to reconnect to e-conomic.

• If disconnecting and reconnecting doesn’t work, please contact Pleo's support team.