What to do if you see a message about "Missing user permission" (Swedish: Saknar behörighet för att bokföra verifikationer / Saknar rättighet för att använda verifikationer)

The cause:

The person working with the Fortnox/Pleo integration needs a license with more user permissions. For example, the Fortnox "Bokföring" license does not grant enough access.

The solution:

In Fortnox, anyone with administrators rights can go to the "manage users" (Administrera Användare) section. The solution is to change the Fortnox license of the affected user (i.e., the Pleo admin or bookkeeper). Their Fortnox license needs to be set to either "Kvitto & Utlägg” or “Bokföra” in order to work with the Pleo integration:


  • No headings available. Use Paragraph Format to add one.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article

Need more help? Contact us.

Chat with us if you have an Essential or Advanced plan, otherwise send us an email!