What to do if you see the message "Something you're trying to use has been made inactive" or "no longer available"

The cause:

This message appears when either a category or a contra account number is either missing or out of sync between Pleo and Quickbooks.

The solution:

  • Double-check that a category has been assigned to the affected Pleo expense(s). Categories in Pleo reflect expense accounts in Quickbooks.

    1. Make sure that you've synced your Pleo categories with Quickbooks.

    2. Add a category to the affected Pleo expense.

If the export still isn't working:

  • Please double-check that your contra account(s) are set up properly. Here's how.

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