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Troubleshooting: Quickbooks
What to do if you see the message "Something you're trying to use has been made inactive" or "no longer available"
What to do if you see the message "Something you're trying to use has been made inactive" or "no longer available"
Angela avatar
Written by Angela
Updated over a week ago

The cause:

This message appears when either a category or a contra account number is either missing or out of sync between Pleo and Quickbooks.

The solution:

  • Double-check that a category has been assigned to the affected Pleo expense(s). Categories in Pleo reflect expense accounts in Quickbooks.

    1. Make sure that you've synced your Pleo categories with Quickbooks.

    2. Add a category to the affected Pleo expense.

If the export still isn't working:

  • Please double-check that your contra account(s) are set up properly. Here's how.

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