What to do if you see the message “Invalid Reference Id : Names element id not found”

The cause:

This error message appears if the vendor on a Pleo invoice has been disabled in Quickbooks, or a category in Pleo reflects a disabled expense account in Quickbooks.

The solution:

1. Click "View expense".

2. Next:

   • If the expense in question is a card expense, double-check that the selected category in Pleo reflects an active expense account in Quickbooks.

   • If the expense is from a Pleo invoice, please double-check that the vendor on the invoice has not been disabled in Quickbooks. In case it has been, here's how you can re-activate it.

3. 3. Re-try the export.

If neither of these options work, please contact our support team.