All Collections
Customer support, FAQs, and troubleshooting
Troubleshooting: e-conomic
What to do if you see a message saying "We have experienced an internal server error" or "Bad request"
What to do if you see a message saying "We have experienced an internal server error" or "Bad request"
Angela avatar
Written by Angela
Updated over a week ago

The cause:

An undefined technical issue on Pleo's side.

The solution:

  • Please try disconnecting and reconnecting e-conomic:

  1. Go the "Accounting" page in the Pleo web app.

  2. Take screenshots of the bank accounts and journals that you have already entered on that page, so that you know which numbers to input after you reconnect.

  3. Click on the "Connected" button underneath the logo of e-conomic.

  4. Click "Disconnect."

  5. Follow this guide to reconnect to e-conomic.

Did this answer your question?