This article is for any employees wondering how much they're allowed to spend with their Pleo card. It's also for anyone who's card was declined and needs to chase their reviewer and/or admin to get their spending limits increased.

The article explains:

  • Types of spending limits

  • How to find your spending limits

  • How to find your reviewer(s) and other account contacts


Types of spending limits

Limits are set by your admins, bookkeepers (with extended access) and reviewers (only for the people on their team). Spending limits are available to our customers on paid plans.

There are two types of spending limits:

  • Card limit: This can be either a "monthly" (calendar month) or "total" (calendar year). This is a "soft" limit, meaning that it's only possible to go over the limit once before the card(s) are disabled.

    Let's say my monthly limit is 500 pounds per month and I've already spent 450. If I try to spend 51 pounds, it will work even though I've exceeded my monthly limit by 1 pound.

    The logic here is that you don't want limits to inconvenience people who need to use their cards. If someone is consistently overshooting their monthly limit, you can always have a chat with them and/or adjust their per purchase limit.

  • Limit per purchase: This refers to any single purchase. This is a "hard" limit, meaning that any payment over this amount is automatically declined.

All cards (physical and/or virtual) are disabled when limits are reached. Cards with monthly spending limits are re-enabled at the beginning of each calendar month. Cards with total spending limits are re-enabled if the spending limits are increased or reset manually.


How to find your spending limits

  • In the web app:

  1. Click on "My cards".

  2. On the right hand side of the page, find the "Card limits" section.

  3. Here you can see your monthly (or total) limit and your per purchase limit.

  • In the mobile app:

  1. Click on the Expenses tab (graph icon at the bottom of the screen).

  2. Click on the number shown at the top (this is the amount of money you have left to spend before your monthly limit is reached).

  3. Here you can see your monthly or total limit and your per purchase limit.

If you are unable to see your monthly/total limit, this is because the limit has not been set for you. In this case follow the below instructions.

  • Select the cards tab

  • From the list select "View limits"


How to find your reviewer(s) and other account contacts

Sometimes when working with expenses you need just that little bit more. Whether it's a question or you need to increase your limits, you need to know who to speak to. We recommend asking your reviewer first, admin second, bookkeeper third.

  • In the web app:

  1. Follow the above steps on "Finding your spending limits in the Pleo web app".

  2. Click the "Managed by" banner.

  3. Scroll through the separated list of bookkeepers, admins and reviewers and decide who to contact. Click on the copy icon, and use the address to send your colleague an email about your spending limits (and/or other Pleo topics).

  • In the mobile app:

  1. Follow the above steps on "Finding your spending limits in the Pleo mobile app".

  2. Click the "Managed by" banner.

  3. Scroll through the separated list of bookkeepers, admins and reviewers and decide who to contact. Tap on the email icon, and Pleo will automatically open your mail app with the email field filled out.

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