If you have forgotten your passcode, we kindly ask that you contact us via our in app chat or at firstname.lastname@example.org to create your new passcode.
If you know your passcode, and would like to change it, you can do so on your mobile app and web-browser:
To change your passcode on the mobile app :
- Tap on the bottom right icon (resembling a silhouette)
- Select "Passcode" followed by "Change passcode" to replace your current passcode with a new passcode
To change your passcode on a web browser :
- On the main menu, tap on the drop-down arrow, to the right of your name
- Select "Edit Profile"
- On the bottom right corner, select "change" to replace your current passcode with a new passcode