Why am I being blocked from using Pleo as an admin?

If we are unable to invoice your Pleo account due to a lack of funds, you will be met with a screen that leaves you with three alternatives:

  1. Top up wallet: this will show your bank details so you can make a transfer to your Pleo account. Note that it might take a few minutes for the transfer to arrive on your Pleo account.

  2. Cancel account: this will send a chat message to our support team to help you close down your account. Note: Please be aware you are not able to temporarily freeze accounts or put them on hold. 

  3. You can also easily come in contact with our support team for any further question by pressing "Talk to us" on the bottom of the page.

Once you make your transfer, you will see the following screen. As soon as the transfer is done, you will be able to use Pleo again.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article

Need more help? Contact us.

Chat with us if you have an Essential or Advanced plan, otherwise send us an email!