FAQ’s and Troubleshooting

Get the answers you need along with a troubleshooting guide to help solve any issues

Björn Ingmansson avatar Søren Moesgaard avatar Anya avatar +5
19 articles in this collection
Written by Björn Ingmansson, Søren Moesgaard, Anya and 5 others
Most FAQ's

I have exceeded PIN attempts, what should I do?

What to do if you have entered the wrong PIN too many times
Björn Ingmansson avatar
Written by Björn Ingmansson
Updated over a week ago

Which browsers does Pleo support?

Make sure you use a supported browser to avoid technical issues
Anya avatar
Written by Anya
Updated over a week ago

How to replace your Plastic card

How to remove the old Plastic card, and activate the new one
Anya avatar
Written by Anya
Updated over a week ago

I am not receiving real time notifications

What you need to do if you are not receiving notifications from your mobile app
Björn Ingmansson avatar
Written by Björn Ingmansson
Updated over a week ago

What is a virtual card? How does it work?

Learn what a virtual card is, and how it is used
Anya avatar
Written by Anya
Updated over a week ago

How to disconnect and reconnect your accounting integration

Learn how to disconnect and reconnect your bookkeeping system to refresh the integration.
Anna Maria Szczepaniak avatar
Written by Anna Maria Szczepaniak
Updated over a week ago

My Pleo card is lost/stolen, what do I do?

What to do when your Pleo card has been lost or stolen
Björn Ingmansson avatar
Written by Björn Ingmansson
Updated over a week ago

Why am I having declined transactions

What to do if your transaction has been declined.
Björn Ingmansson avatar
Written by Björn Ingmansson
Updated over a week ago

How can I remove users from Pleo?

Learn how to delete users from Pleo
Cristina Gómez García avatar
Written by Cristina Gómez García
Updated over a week ago

How to reset your passcode or phone number without access to your account

Here we will show you how you can reset your phone number and passcode without access to the account
Miia avatar
Written by Miia
Updated over a week ago

I can't register my email, what do I do?

Learn what to do if you get an error message when registering your email
Søren Moesgaard avatar
Written by Søren Moesgaard
Updated over a week ago

Can Pleo cards be shared or reassigned

Learn why Pleo cards are personal and should not be shared or reassigned
Anya avatar
Written by Anya
Updated over a week ago

How to unfreeze a card after reaching the spending limit

How to re-enable an employee's card once a spending limit has been reached
Anya avatar
Written by Anya
Updated over a week ago

Using a Pleo card without the mobile app

Using your Pleo card without the app
Anya avatar
Written by Anya
Updated over a week ago

I don't recognise a transaction

What to do if you spot a transaction on your Pleo card that you don't recognise or potential fraud
Anya avatar
Written by Anya
Updated over a week ago

CHIP and PIN are not supported by the merchant

What to do if Chip and Pin is not supported by a merchant.
Anya avatar
Written by Anya
Updated over a week ago

My card is due to expire, what happens next?

Alex avatar
Written by Alex
Updated over a week ago

I have not received a receipt

What to do if you have not received a receipt for your purchase
Anya avatar
Written by Anya
Updated over a week ago