Customer support, FAQs, and troubleshooting

What to do if you have questions or if Pleo doesn't seem to be working

Aoife Ryan avatar Sam Kelley avatar Søren Moesgaard avatar +9
34 articles in this collection
Written by Aoife Ryan, Sam Kelley, Søren Moesgaard and 9 others
FAQs

Admin FAQs

Scroll for speedy answers to the most common questions from admins
Aoife Ryan avatar
Written by Aoife Ryan
Updated over a week ago

Cardholder FAQs

In here you can find the answers to the most asked questions from our users!
Johannes From avatar
Written by Johannes From
Updated over a week ago

How Pleo handles the digitisation of paper receipts

Learn more about the tax regulations applicable in France and Spain, and what Pleo does to ensure compliance.
Clara Schindler avatar
Written by Clara Schindler
Updated over a week ago

How Pleo handles the digitisation of paper receipts in Portugal

Learn more about the tax regulations on digitisation applicable in Portugal and what this means for Pleo’s users.
Clara Schindler avatar
Written by Clara Schindler
Updated over a week ago

Which browsers does the Pleo web app work with?

Make sure you use a supported browser to avoid technical issues
Anya avatar
Written by Anya
Updated over a week ago

Can Pleo cards be shared or reassigned?

Learn why Pleo cards are personal and should not be shared or reassigned
Anya avatar
Written by Anya
Updated over a week ago

What is a virtual card? How does it work?

Learn what a virtual card is, and how it is used
Anya avatar
Written by Anya
Updated over a week ago

If your organisation has a new bank account

Already using Pleo but recently changed business bank accounts? Here's what to do for manual and automatic Wallet top-ups.
Angela avatar
Written by Angela
Updated over a week ago

Card delivery times

When will my new cards arrive?
Cristina Gómez García avatar
Written by Cristina Gómez García
Updated over a week ago

Using a Pleo card without the mobile app

Using your Pleo card without the app
Anya avatar
Written by Anya
Updated over a week ago