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Customer support, FAQs, and troubleshooting
Customer support, FAQs, and troubleshooting
What to do if you have questions or if Pleo doesn't seem to be working
+10
32 articles in this collection
Written by
Aoife Ryan,
Sam Kelley,
Søren Moesgaard
and 10 others
Customer support
Where can I find Pleo product support?
How to find answers in help centre articles, live chat, and email support.
Written by
Sheelagh Pirzada
Updated this week
FAQs
Admin FAQs
Scroll for speedy answers to the most common questions from admins
Written by
Aoife Ryan
Updated over a week ago
Cardholder FAQs
In here you can find the answers to the most asked questions from our users!
Written by
Johannes From
Updated over a week ago
How Pleo handles the digitisation of paper receipts
Learn more about the tax regulations applicable in France and Spain, and what Pleo does to ensure compliance.
Written by
Clara Schindler
Updated over a week ago
How Pleo handles the digitisation of paper receipts in Portugal
Learn more about the tax regulations on digitisation applicable in Portugal and what this means for Pleo’s users.
Written by
Clara Schindler
Updated over a week ago
Which browsers does Pleo support?
Make sure you use a supported browser to avoid technical issues
Written by
Anya
Updated over a week ago
Can Pleo cards be shared or reassigned?
Learn why Pleo cards are personal and should not be shared or reassigned
Written by
Anya
Updated over a week ago
What is a virtual card? How does it work?
Learn what a virtual card is, and how it is used
Written by
Anya
Updated over a week ago
Card delivery times
When will my new cards arrive?
Written by
Cristina Gómez García
Updated over a week ago
Using a Pleo card without the mobile app
Using your Pleo card without the app
Written by
Anya
Updated over a week ago
Troubleshooting: login
I can't register my email, what do I do?
Learn what to do if you get an error message when registering your email
Written by
Søren Moesgaard
Updated over a week ago
How to reset your passcode or phone number without access to your account
Here we will show you how you can reset your phone number and passcode without access to the account
Written by
Miia
Updated over a week ago
Why am I being blocked from using Pleo as an admin?
This is what you need to do if you can't access your Pleo account due to unpaid invoices
Written by
Angela
Updated over a week ago
If you forget your passcode or need to change your authentication method
Learn what to do if an employee, admin, external or partner bookkeeper needs a passcode or 2FA reset.
Written by
Angela
Updated yesterday
Troubleshooting: transactions
What to do if your Pleo card is declined
What to do if your transaction has been declined.
Written by
Angela
Updated over a week ago
I don't recognise a transaction
What to do if you spot a transaction on your Pleo card that you don't recognise or potential fraud
Written by
Anya
Updated over a week ago
I have not received a receipt
What to do if you have not received a receipt for your purchase
Written by
Anya
Updated over a week ago
Troubleshooting: cards
Chip-and-PIN are not supported by the merchant
What to do if Chip and Pin is not supported by a merchant.
Written by
Anya
Updated over a week ago
My card is due to expire, what happens next?
Written by
Alex
Updated over a week ago
My Pleo card is lost/stolen, what do I do?
What to do when your Pleo card has been lost or stolen
Written by
Angela
Updated over a week ago
How to replace your Plastic card
How to remove the old Plastic card, and activate the new one
Written by
Anya
Updated over a week ago
I have exceeded PIN attempts, what should I do?
What to do if you have entered the wrong PIN too many times
Written by
Angela
Updated over a week ago
How to unfreeze a card after reaching the spending limit
How to re-enable an employee's card once a spending limit has been reached
Written by
Anya
Updated over a week ago
Troubleshooting: accounting
How to disconnect and reconnect your accounting integration
Learn how to disconnect and reconnect your bookkeeping system to refresh the integration.
Written by
Anna Maria Szczepaniak
Updated over a week ago
Datev export errors
Learn what these Datev export errors mean and what to do when they come up.
Written by
Angela
Updated over a week ago
Xero export errors
Learn what these Xero export errors mean and what to do when they come up.
Written by
Angela
Updated over a week ago
Fortnox export errors
Learn what these Fortnox export errors mean and what to do when they come up.
Written by
Angela
Updated over a week ago
Visma e-conomic export errors
Learn what these e-conomic export errors mean and what to do when they come up.
Written by
Angela
Updated over a week ago
How to fix TFL transactions in Xero
Learn how to correct Transport for London transactions causing balance issues in Xero
Written by
Sam Kelley
Updated over a week ago
How to fix a Xero connection that "could not be established"
Learn what this error message means and how to fix it.
Written by
Sam Kelley
Updated this week
Troubleshooting: general steps
How to take a screenshot with the console open
How to provide further information on an issue
Written by
Lukas
Updated over a week ago
How to update your Pleo mobile app
For optimal performance and security, make sure you're on the latest version of Pleo.
Written by
Angela
Updated over a week ago