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Customer support, FAQs, and troubleshooting
Customer support, FAQs, and troubleshooting

What to do if you have questions or if Pleo doesn't seem to be working

Angela avatarAoife Ryan avatarAnya avatar
12 authors109 articles

What to do if you see the message “a negative account balance occurred” (German: Es ist ein Kassenminusbestand aufgetreten)
What to do if you see the message “before the date of the opening balance” (German: Vor dem Datum…)
What to do if you see the message "Expense isn't processed due to a critical error"
What to do if you see the message "contra account number is missing for expense"
What to do if you see the message "Failed to created Datev export job (...) Reason: Fiscal year"
What to do if you see the message “The client is not configured for the requested data transfer (dxso-job)”
What to do if you see the message “Failed to generate Ledger (…) buCode”
What to do if you see the message “Failed to generate Ledger Import Xml (...) accountNo”
What to do if you see a message about an "Intruder alert"
What to do if you see the message “The job-id is invalid because the corresponding data transfer job (…) is already finalized."
What to do if you see the message "Something went wrong. Please contact administrator"
What to do if you see the message “Export to journal could not be performed”
What to do if you see the message "Transition account number (pocket reimbursement) is missing for expense"
What to do if you see the message “Fiscal year with Accounts Payable Ledger was not configured in Datev for exported invoices.”
What to do if you see a message about a "invalid auth code", "access to resource (...) denied", or "500 Error"
What to do if you see the message “The user does not have any clients. It is recommended that the user contact the tax consultant.”
What to do if you see the message “the account was not found” (German: Belegkreis im Kassenbuch nicht gefunden)
What to do if you see the message “You need to create the current fiscal year in DATEV”

What to do if you see the message "The selected verification series is not marked as manual in Fortnox"
What to do if you see a message about "Missing user permission" (Swedish: Saknar behörighet för att bokföra verifikationer / Saknar rättighet för att använda verifikationer)
What to do if you see the message "Missing account number for this expense"
What to do if you see the message "No accounting year exists for the specified accounting date" (Swedish: Inget bokföringsår existerar för angivet bokföringsdatum)
What to do if you see a message about a "refresh token" or "timeout"
What to do if you see the message "Cost centre is mandatory on account" (Swedish: Kostnadsställe är obligatoriskt på konto)
What to do if you see the message "Account is not active" (Swedish: Konto är inte aktivt)
What to do if you see a message saying "Invalid verification series specified" (Swedish: Ogiltig verifikationsserie angiven)
What to do if you see a message saying "Bad request"
What to do if you see the message about a "locked period" (Swedish: "har låst perioden t.o.m.")
What to do if you see the message "Failed to export a receipt"
What to do if you see the message "The accounting date is in an automatic cut-off period" (Swedish: Bokföringsdatumet ligger i en automatlåst period)
What to do if you see the message "Projects are mandatory" (Swedish: Projekt är obligatoriskt)
What to do if you see the message "Specified cost centre is not active" (Swedish: Angivet kostnadsställe är inte aktivt)
What to do if you see the message "project accounting period is not active" (Swedish: Projektredovisningsperioden är inte aktiv)
What to do if you see the message "Cost centre is not allowed on account" (Swedish: Kostnadsställe är ej tillåtet på konto)
What to do if you see the message "Account missing in chart of accounts" (Swedish: Konto saknas i kontoplanen)
What to do if you see the message "Transaction info is mandatory on account" (Swedish: Transaktionsinfo är obligatoriskt på konto)
What to do if you see the message "project is closed" (Swedish: Angivet projekt är avslutat)
What to do if you see the message "Project is not allowed on account" (Swedish: Projekt är ej tillåtet på konto)
What to do if you see the message "Invalid account" (Swedish: Ogiltigt konto)
What to do if you see the message "The project does not exist" (Swedish: Projektet existerar inte)
What to do if you see the message "Cost centre is disabled" (Swedish: Kostnadsställe är inaktiverat)