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Customer support, FAQs, and troubleshooting
What to do if you have questions or if Pleo doesn't seem to be working
Admin FAQs
How do I change an email address in Pleo?
Cardholder FAQs
How Pleo handles the digitisation of paper receipts (for customers in Spain and France)
How Pleo handles the digitisation of paper receipts (for customers in Portugal)
How we handle the digitisation of paper receipts (for customers in Luxembourg)
How to handle the digitisation of paper receipts (for customers in Italy)
Which browsers does the Pleo web app work with?
What to do in the case of fraud
Xero and tax codes
How to fix TFL transactions in Xero
What to do if expenses aren't showing up in Xero, there are duplicate expenses, or issues with the bank feed
What to do if a Xero connection "could not be established" or is showing as "forbidden"
What to do if you see the message "An error occurred in Xero. Check their API Status page."
What to do if you see the message "The source transaction is not a valid type."
What to do if you see the message "The attachment must be less than 3MB"
What to do if you see the message "An unexpected error occurred."
What to do if you see the message "The supplier does not exist in Xero"
What to do if you see the message "The specified bank account details do not match a known bank account"
What to do if you see the message "Bill cannot be exported as it already exists in Xero in a non-modifiable status"
What to do if you see the message "The document date cannot be before the period lock date"
What to do if you see the message “Associated Quickbooks expense account is missing” or "Invalid Number"
What to do if you see the message “Associated Quickbooks contra account is missing”
What to do if you see the message “the account period has closed”
What to do if you see the message “Invalid Reference Id: Account assigned to this transaction has been deleted”
What to do if you see the message “Invalid Reference Id : Names element id not found”
What to do if you see the message “Invalid Reference Id: Customer assigned to this transaction has been deleted”
What to do if you see the message "Something you're trying to use has been made inactive" or "no longer available"
What to do if you see the message "Supplier assigned to this transaction has been deleted."
What to do if you see the message "When you use Creditors, you must choose a supplier."
What to do if you see the message “One or more charge lines do not have a tax code associated with it.”
What to do if you see the message “Business Validation Error: The transaction needs to be in the same currency”
What to do if you see the message “Associated Quickbooks contra account is not a bank account type”
What to do if you see the message “a negative account balance occurred” (German: Es ist ein Kassenminusbestand aufgetreten)
What to do if you see the message “before the date of the opening balance” (German: Vor dem Datum…)
What to do if you see the message "Expense isn't processed due to a critical error"
What to do if you see the message "contra account number is missing for expense"
What to do if you see the message "Failed to created Datev export job (...) Reason: Fiscal year"
What to do if you see the message “The client is not configured for the requested data transfer (dxso-job)”
What to do if you see the message “Failed to generate Ledger (…) buCode”
What to do if you see the message “Failed to generate Ledger Import Xml (...) accountNo”
What to do if you see a message about an "Intruder alert"
What to do if you see the message “The job-id is invalid because the corresponding data transfer job (…) is already finalized."
What to do if you see the message "Something went wrong. Please contact administrator"
What to do if you see the message “Export to journal could not be performed”
What to do if you see the message "Transition account number (pocket reimbursement) is missing for expense"
What to do if you see the message “Fiscal year with Accounts Payable Ledger was not configured in Datev for exported invoices.”
What to do if you see a message about a "invalid auth code", "access to resource (...) denied", or "500 Error"
What to do if you see the message “The user does not have any clients. It is recommended that the user contact the tax consultant.”
What to do if you see the message “the account was not found” (German: Belegkreis im Kassenbuch nicht gefunden)
What to do if you see the message “You need to create the current fiscal year in DATEV”
What to do if you see the message "Could not auto assign all the required numbers"
What to do if you see the message "File attachment failed"
What to do if you see the message "You have specified the project but no cost type"
What to do if you see the message "e-conomic responded with access denied" or "We are getting unauthorised messages from e-conomic"
What to do if you see the message "There is no open accounting year for date..." or "Missing accounting year ... "
What to do if you see a message mentioning an "input string"
What to do if you see a message saying "The Contra number is not defined in e-conomic"
What to do if you see a message saying the "Account number is not present in e-conomic" or "Account(s) is not found or barred."
What to do if you see the message "the selected cashbook should either have the allowed entry types set to ‘All’ or 'Journal Entry’"
What to do if you see the message "Cannot assign a main project to a cash book entry"
What to do if you see the message "You have configured invalid journals" or "The selected cashbook with number ... does not exist in e-conomic"
What to do if you see the message "e-conomic is responding with an unknown error"
What to do if you see a message saying "We have experienced an internal server error" or "Bad request"
What to do if you see a message saying the "Department number is not present in e-conomic"
What to do if you see message "Validation failed"
What to do if you see the message "Integration authentication failed"
What to do if you see the message "Mandatory: Due Date: Payment conditions"
What to do if you see the message "Account value missing"
What to do if you see a message saying "Forbidden"
What to do if you see a message about "User division"
What to do if you see the message "The selected verification series is not marked as manual in Fortnox"
What to do if you see a message about "Missing user permission" (Swedish: Saknar behörighet för att bokföra verifikationer / Saknar rättighet för att använda verifikationer)
What to do if you see the message "Missing account number for this expense"
What to do if you see the message "No accounting year exists for the specified accounting date" (Swedish: Inget bokföringsår existerar för angivet bokföringsdatum)
What to do if you see a message about a "refresh token" or "timeout"
What to do if you see the message "Cost centre is mandatory on account" (Swedish: Kostnadsställe är obligatoriskt på konto)
What to do if you see the message "Account is not active" (Swedish: Konto är inte aktivt)
What to do if you see a message saying "Invalid verification series specified" (Swedish: Ogiltig verifikationsserie angiven)
What to do if you see a message saying "Bad request"
What to do if you see the message about a "locked period" (Swedish: "har låst perioden t.o.m.")
What to do if you see the message "Failed to export a receipt"
What to do if you see the message "The accounting date is in an automatic cut-off period" (Swedish: Bokföringsdatumet ligger i en automatlåst period)
What to do if you see the message "Projects are mandatory" (Swedish: Projekt är obligatoriskt)
What to do if you see the message "Specified cost centre is not active" (Swedish: Angivet kostnadsställe är inte aktivt)
What to do if you see the message "project accounting period is not active" (Swedish: Projektredovisningsperioden är inte aktiv)
What to do if you see the message "Cost centre is not allowed on account" (Swedish: Kostnadsställe är ej tillåtet på konto)
What to do if you see the message "Account missing in chart of accounts" (Swedish: Konto saknas i kontoplanen)
What to do if you see the message "Transaction info is mandatory on account" (Swedish: Transaktionsinfo är obligatoriskt på konto)
What to do if you see the message "project is closed" (Swedish: Angivet projekt är avslutat)
What to do if you see the message "Project is not allowed on account" (Swedish: Projekt är ej tillåtet på konto)
What to do if you see the message "Invalid account" (Swedish: Ogiltigt konto)
What to do if you see the message "The project does not exist" (Swedish: Projektet existerar inte)
What to do if you see the message "Cost centre is disabled" (Swedish: Kostnadsställe är inaktiverat)