Other questions

What is Pleo?

Here is all you need to know about Pleo!

Written by Björn Ingmansson
Updated this week

How to replace your Plastic card

How to remove the old Plastic card, and activate the new one

Written by Anya
Updated over a week ago

Set your language to Spanish, German, Danish, Swedish, French or English

You can now set your language in the Pleo desktop app

Written by Svetlana Yershov
Updated over a week ago

What is Strong Customer Authentication and PSD2?

How do we use Strong Customer Authentication and why?

Written by Miia
Updated over a week ago

How to reset your passcode or phone number without access to your account

Here we will show you how you can reset your phone number and passcode without access to the account

Written by Miia
Updated over a week ago

How to Add Xero Tracking Categories to Pleo

Written by Aoife Ryan
Updated over a week ago

Custom Format for Sage50

Pleo has created ready made files for Sage50, but if you want to bring tags (Cost centres) to it - have a look at this article!

Written by Miia
Updated over a week ago

Velca - Pleo Perks

Cómo canjear la oferta de Velca

Written by Iván Carrera Luzuriaga
Updated over a week ago

How to reconcile Pleo expenses in Xero

This is a guide to show you how to reconcile your expenses once they are exported to Xero

Written by Björn Ingmansson
Updated over a week ago

How to create a Pleo bank account in Quickbooks

How to set up your Quickbooks to handle expenses from Pleo

Written by Aoife Ryan
Updated over a week ago

Why am I being blocked from using Pleo as an admin?

This is what you need to do if you can't access your Pleo account due to unpaid invoices

Written by Björn Ingmansson
Updated over a week ago

How to reconcile with direct feed in Xero

Written by Miia
Updated over a week ago

Download all of your company's expenses

How to get a data spreadsheet report out of Pleo

Written by Björn Ingmansson
Updated over a week ago

Selecting the right access in e-conomic for your integration

Written by Azai Jacobsen
Updated over a week ago

Enabling the Direct Feed with Xero

Set up an automated and Direct Feed from Pleo to Xero

Written by Kasper Thybo
Updated over a week ago

Custom Format for Sage200c

Pleo has created a format for Sage200, but if you want to bring tags (Cost centres) to it - have a look at this article!

Written by Miia
Updated over a week ago

Pending expenses ⏰

Here is all you need to know about pending expenses

Written by Yuna
Updated over a week ago

How does Pleo handle VAT in e-conomic?

Written by Azai Jacobsen
Updated over a week ago

How to account for transfers into Pleo, in Xero?

Written by Aoife Ryan
Updated over a week ago

How do I reset my passcode? (For admins and bookkeepers)

A guide for admins and bookkeepers

Written by Anya
Updated over a week ago

How does one access e-conomic's multiple agreements?

Written by Azai Jacobsen
Updated over a week ago

Why do I see 'Pleo Transaction' in Xero for all my expenses?

Written by Aoife Ryan
Updated over a week ago

Add users who have existing Pleo accounts

Email addresses can only be linked to one Pleo account

Written by Anya
Updated over a week ago

How do I enable the API in e-conomic?

Written by Azai Jacobsen
Updated over a week ago

Pay your invoices automatically with Pleo's Roger integration

Learn how to pay your invoices automatically by integrating with Roger (available in Denmark only)

Written by Søren Moesgaard
Updated over a week ago

Delivery of Pleo Cards 🚚

Here you can find out how many days your card order will take to arrive.

Written by Yuna
Updated over a week ago

Mobile app for Pleo administrators 📱

Learn what a Pleo administrator can do in the Pleo mobile app

Written by Yuna
Updated over a week ago

Personal DriveNow transaction appearing in Pleo Expenses.

Learn why a personal DriveNow expense would appear on your Pleo account

Written by Anya
Updated over a week ago

Reset a user passcode from the admin view

An easy way for admins to reset the passcode on behalf of members

Written by Lukas Herterich
Updated over a week ago

Using a Pleo card without the mobile app

Using your Pleo card without the app

Written by Anya
Updated over a week ago

Available Balance vs. Current Balance?

What is the different between the available balance and the current balance in the Pleo wallet

Written by Anya
Updated over a week ago

Pleo Analytics 📊

All you need to know to analyze your company spending

Written by Yuna
Updated over a week ago

For Admins only: Re-enable a card after reaching the spending limit

How to re-enable an employee's card once a spending limit has been reached

Written by Anya
Updated over a week ago

Pay security deposits with Pleo

How to pay for a security deposit with your Pleo account

Written by Anya
Updated over a week ago

Different time zones in Pleo

Written by Yuna
Updated over a week ago

Destroying Pleo Cards

How should I destroy a Pleo card

Written by Yuna
Updated over a week ago

Which browsers does Pleo support?

Make sure you use a supported browser to avoid technical issues

Written by Anya
Updated over a week ago

Take a tour of the Pleo web app

Take a tour of Pleo by watching the videos below where we’ll walk you through using the web app step by step.

Written by Svetlana Yershov
Updated over a week ago

Authorisations vs. Presentments

Learn about authorisations and presentments to understand the status of your transactions in Pleo

Written by Anya
Updated over a week ago

I don't recognise a transaction

What to do if you spot a transaction on your Pleo card that you don't recognise

Written by Anya
Updated over a week ago

Denmark: How to submit the NETS agreement ✅

How to submit the Nets agreement in Denmark for 1-click & auto top-up

Written by Yuna
Updated over a week ago

Different currencies on expenses

Understand why a foreign currency will appear on your transaction

Written by Anya
Updated over a week ago

How to use Storebox

Learn about the benefits of Storebox and how to enable the integration.

Written by Anya
Updated over a week ago

Denmark: How to set up auto top-up ♻️

How to set up auto top-up in Denmark

Written by Yuna
Updated over a week ago

Can Pleo cards be shared or reassigned

Learn why Pleo cards are personal and should not be shared or reassigned

Written by Anya
Updated over a week ago

Employee Codes 👤

Learn how to set up unique employee codes

Written by Yuna
Updated over a week ago

Refunds to your Pleo card

Written by Anya
Updated over a week ago

Billing Information for Online Purchases

What billing information do I use for online purchases?

Written by Anya
Updated over a week ago

Give Pleo feedback

What to do if you have ideas or comments to how Pleo could be improved

Written by Anya
Updated over a week ago

Sweden: How to set up auto top-up with Autogiro

How to set up auto top-up with Autogiro in Sweden

Written by Björn Ingmansson
Updated over a week ago

Link a Pleo card to a PayPal account

How to link a Pleo card to a Paypal account

Written by Anya
Updated over a week ago

How to download a balance statement from Pleo

All you need to know about your wallet balance and how to get a statement

Written by Yuna
Updated over a week ago

What is a valid receipt?

What is valid documentation for a purchase?

Written by Anya
Updated over a week ago

Fetch: privacy & security

Learn more about how Fetch can find receipts in your inbox and how we ensure your privacy and security.

Written by Aimee van de Schoor
Updated over a week ago

My card is due to expire, what happens next?

Written by Alex
Updated over a week ago

Business travel insurance from AXA Partners (add-on)

Learn more about our optional Business Travel Insurance add-on on Pleo Premium.

Written by Jonathan Bredo
Updated over a week ago

I can't register my email, what do I do?

Learn what to do if you get an error message when registering your email

Written by Søren Moesgaard
Updated over a week ago

Pleo Referral Programme

Learn more about how our referral programme works

Written by Sam Lafontaine
Updated over a week ago

It’s time to verify your company’s key people 🇮🇪

Learn why Pleo is obliged to ask for documents such as proof of identification and proof of address in Ireland

Written by Miia
Updated over a week ago

CHIP and PIN are not supported by the merchant

What to do if Chip and Pin is not supported by a merchant.

Written by Anya
Updated over a week ago

A merchant requires my name to be on the Pleo card

What to do if a merchant requires your name to be on your Pleo card.

Written by Anya
Updated over a week ago

Link a Pleo card to MobilePay

How to link your Pleo card to your MobilePay account

Written by Anya
Updated over a week ago

How to use your Pleo card with MobilePay?

How to add your Pleo card to your MobilePay account

Written by Anya
Updated over a week ago

Pleo Perks FAQ

Frequently asked questions about Pleo Perks

Written by Sam Lafontaine
Updated over a week ago

Pocket & ATM withdrawals

Making an ATM withdrawal automatically tops up your Pocket. Learn what to do when the amount is slightly off.

Written by Aimee van de Schoor
Updated over a week ago

Pipedrive – Pleo Perks

How to redeem the Pipedrive offer

Written by Sam Lafontaine
Updated over a week ago

Virtuo – Pleo Perks

How to claim the Virtuo offer

Written by Sam Lafontaine
Updated over a week ago

PayFit – Pleo Perks

How to redeem the PayFit offer

Written by Sam Lafontaine
Updated over a week ago

Personio - Pleo Perks

Cómo canjear la oferta de Personio

Written by Iván Carrera Luzuriaga
Updated over a week ago

Billy – Pleo Perks

How to redeem the Billy offer

Written by Sam Lafontaine
Updated over a week ago

Taxdown - Pleo Perks

Cómo canjear la oferta de Taxdown

Written by Iván Carrera Luzuriaga
Updated over a week ago

Traede – Pleo Perks

Written by Sam Lafontaine
Updated over a week ago

Personio – Pleo Perks

How to redeem the Personio offer

Written by Sam Lafontaine
Updated over a week ago

Payfit - Pleo Perks

Cómo canjear la oferta de payfit

Written by Iván Carrera Luzuriaga
Updated over a week ago

Nannyfy - Pleo Perks

Cómo canjear la oferta de Nannyfy

Written by Iván Carrera Luzuriaga
Updated over a week ago

eCooltra - Pleo Perks

Cómo canjear la oferta de E-cooltra

Written by Iván Carrera Luzuriaga
Updated over a week ago

Cobee - Pleo Perks

Cómo canjear la oferta de Cobee

Written by Iván Carrera Luzuriaga
Updated over a week ago

Bulb - Pleo Perks

Cómo canjear la oferta de Bulb

Written by Iván Carrera Luzuriaga
Updated over a week ago

EatTasty - Pleo Perks

Cómo canjear la oferta de Eat tasty

Written by Iván Carrera Luzuriaga
Updated over a week ago

Bipi - Pleo Perks

Cómo canjear la oferta de Bipi

Written by Iván Carrera Luzuriaga
Updated over a week ago

Deliveroo for Business - Pleo Perks

Cómo canjear la oferta de Deliveroo for Business

Written by Iván Carrera Luzuriaga
Updated over a week ago

Payflow - Pleo Perks

Cómo canjear la oferta de Payflow

Written by Iván Carrera Luzuriaga
Updated over a week ago

Hello Fresh - Pleo Perks

How to redeem the Hello Fresh offer

Written by Alen Cvisic
Updated over a week ago

Beleco – Pleo Perks

How to redeem the Beleco offer

Written by Sam Lafontaine
Updated over a week ago

Too Good To Go - Pleo Perks

Cómo canjear la oferta de Toogoodtogo

Written by Iván Carrera Luzuriaga
Updated over a week ago

GoMore – Pleo Perks

How to redeem the GoMore offer

Written by Sam Lafontaine
Updated over a week ago

Wolt – Pleo Perks

How to redeem the Wolt offer

Written by Sam Lafontaine
Updated over a week ago

Thriva – Pleo Perks

How to redeem the Thriva perk

Written by Sam Lafontaine
Updated over a week ago

How can I remove users from Pleo?

Learn how to delete users from Pleo

Written by Cristina Gómez García
Updated over a week ago

YuLife – Pleo Perks

How to redeem the YuLife offer

Written by Sam Lafontaine
Updated over a week ago

Contractbook – Pleo Perks

How to redeem the Contractbook offer

Written by Sam Lafontaine
Updated over a week ago

What is a virtual card? How does it work?

Learn what a virtual card is, and how it is used

Written by Anya
Updated over a week ago

Wired Relations – Pleo Perks

How to redeem the Wired Relations offer

Written by Sam Lafontaine
Updated over a week ago

Avis – Pleo Perks

How to redeem the Avis offer

Written by Sam Lafontaine
Updated over a week ago

Sparqa Legal – Pleo Perks

How to redeem the Sparqa Legal offer

Written by Sam Lafontaine
Updated over a week ago

Hertz – Pleo Perks

How to redeem the Hertz Offer

Written by Sam Lafontaine
Updated over a week ago

Hotels.com – Pleo Perks

How to redeem the Hotels.com offer

Written by Sam Lafontaine
Updated over a week ago

Olaf – Pleo Perks

How to redeem the Olaf offer

Written by Sam Lafontaine
Updated over a week ago

Where can Pleo cards be used

Learn where Pleo cards are accepted and used

Written by Anya
Updated over a week ago

24Slides – Pleo Perks

How to redeem the 24Slides offer

Written by Sam Lafontaine
Updated over a week ago

Filehaven – Pleo Perks

How to redeem the Filehaven offer

Written by Sam Lafontaine
Updated over a week ago

Green Mobility – Pleo Perks

How to redeem the Green Mobility offer

Written by Sam Lafontaine
Updated over a week ago

Lost or stolen Pleo card

What to do if your Pleo card is lost, misplaced or stolen

Written by Anya
Updated over a week ago

Visma eEkonomi – Pleo Perks

How to redeem the Visma eEkonomi offer

Written by Sam Lafontaine
Updated over a week ago

I have not received a receipt

What to do if you have not received a receipt for your purchase

Written by Anya
Updated over a week ago

Voi Business – Pleo Perks

How to redeem the Voi Business offer

Written by Sam Lafontaine
Updated over a week ago

Dropbox Business – Pleo Perks

How to redeem the Dropbox Business offer

Written by Sam Lafontaine
Updated over a week ago

Superscript – Pleo Perks

How to redeem the Superscript offer

Written by Sam Lafontaine
Updated over a week ago

Codecov – Pleo Perks

How to redeem the Codecov offer

Written by Sam Lafontaine
Updated over a week ago

How to move your Pleo subscription

Learn how to move your Pleo subscription from one admin's card to another's

Written by Sophie
Updated over a week ago

Segment – Pleo Perks

How to redeem the Segment offer

Written by Sam Lafontaine
Updated over a week ago

Customer.io – Pleo Perks

How to redeem the Customer.io offer

Written by Sam Lafontaine
Updated over a week ago

Pento – Pleo Perks

How to redeem the Pento offer

Written by Sam Lafontaine
Updated over a week ago

Blinkist – Pleo Perks

How to redeem the Blinkist offer

Written by Sam Lafontaine
Updated over a week ago

City Pantry – Pleo Perks

Written by Sam Lafontaine
Updated over a week ago

Peakon – Pleo Perks

How to redeem the Peakon offer

Written by Sam Lafontaine
Updated over a week ago

Monday.com – Pleo Perks

How to redeem the Monday.com offer

Written by Sam Lafontaine
Updated over a week ago

AWS – Pleo Perks

How to redeem the AWS offer

Written by Sam Lafontaine
Updated over a week ago

Hubspot – Pleo Perks

How to redeem the Hubspot offer

Written by Sam Lafontaine
Updated over a week ago

Humaans – Pleo Perks

How to redeem the Humaans offer

Written by Sam Lafontaine
Updated over a week ago

SendGrid – Pleo Perks

How to redeem the Sendgrid offer

Written by Sam Lafontaine
Updated over a week ago

Twilio – Pleo Perks

How to redeem the Twilio offer

Written by Sam Lafontaine
Updated over a week ago

Setting up Receipt Finder (Beta)

Written by Aimee van de Schoor
Updated over a week ago

I need to use my Business travel insurance from AXA Partners

Oh, no! Here you'll find the relevant contact details to submit an insurance claim for your travel insurance from AXA Partners on your card

Written by Jonathan Bredo
Updated over a week ago

What is Pleo Reclaim?

Learn more about our end-to-end serviced foreign VAT recovery service.

Written by Jonathan Bredo
Updated over a week ago

What is the Reclaim application flow and price?

Written by Jonathan Bredo
Updated over a week ago

What countries can you reclaim from?

Written by Jonathan Bredo
Updated over a week ago

Communication during your reclaim

Written by Jonathan Bredo
Updated over a week ago

Setting up expense categories

Written by Yuna
Updated over a week ago

New card, new powers

All you need to know about our new Pleo cards

Written by Aimee van de Schoor
Updated over a week ago

When can I order new Pleo cards?

Written by Cristina Gómez García
Updated over a week ago

Card delivery times

When will my new cards arrive?

Written by Cristina Gómez García
Updated over a week ago

Pleo's Privacy Policy

Written by Marie Moesgaard
Updated over a week ago

Subscriptions linked to your Pleo cards

Update your payment details on the merchant's end after activating your new cards

Written by Cristina Gómez García
Updated over a week ago

Where is the money held?

Written by Marie Moesgaard
Updated over a week ago

Update billing information in Pleo

Written by Cristina Gómez García
Updated over a week ago

How do I delete our Pleo account?

If Pleo is no longer a preferred solution for your company, here's what to do

Written by Marie Moesgaard
Updated over a week ago

3-D Secure for Pleo credit cards

Learn how to approve online purchases

Written by Anya
Updated over a week ago

How does Pleo protect you from fraud?

Written by Marie Moesgaard
Updated over a week ago

Adding your company's VAT Registration Number in Pleo

How do I add my VAT Registration number to Pleo?

Written by Björn Ingmansson
Updated over a week ago

How does the billing work at Pleo?

Learn about how the billing works at Pleo

Written by Björn Ingmansson
Updated over a week ago

Refunds and Chargebacks

Written by Anya
Updated over a week ago

Biometric authentication

Learn more about how we treat your biometric credentials.

Written by Aimee van de Schoor
Updated over a week ago

KYC questions during on-boarding

Here's what you need to know about the security questions in our on-boarding process

Written by Charlotte
Updated over a week ago

Foreign Transaction Fee on Pleo cards

All you need to know about the Foreign transaction fee

Written by Alex
Updated over a week ago