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Other questions
Commonly-asked questions about the Pleo platform
+17
145 articles in this collection
Written by
Alen Cvisic,
Marie Moesgaard,
Aoife Ryan
and 17 others
What is Pleo?
Here is all you need to know about Pleo!
Written by
Björn Ingmansson
Updated this week
How to replace your Plastic card
How to remove the old Plastic card, and activate the new one
Written by
Anya
Updated over a week ago
Set your language to Spanish, German, Danish, Swedish, French or English
You can now set your language in the Pleo desktop app
Written by
Svetlana Yershov
Updated over a week ago
What is Strong Customer Authentication and PSD2?
How do we use Strong Customer Authentication and why?
Written by
Miia
Updated over a week ago
How to reset your passcode or phone number without access to your account
Here we will show you how you can reset your phone number and passcode without access to the account
Written by
Miia
Updated over a week ago
How to Add Xero Tracking Categories to Pleo
Written by
Aoife Ryan
Updated over a week ago
Custom Format for Sage50
Pleo has created ready made files for Sage50, but if you want to bring tags (Cost centres) to it - have a look at this article!
Written by
Miia
Updated over a week ago
Velca - Pleo Perks
Cómo canjear la oferta de Velca
Written by
Iván Carrera Luzuriaga
Updated over a week ago
How to reconcile Pleo expenses in Xero
This is a guide to show you how to reconcile your expenses once they are exported to Xero
Written by
Björn Ingmansson
Updated over a week ago
How to create a Pleo bank account in Quickbooks
How to set up your Quickbooks to handle expenses from Pleo
Written by
Aoife Ryan
Updated over a week ago
Why am I being blocked from using Pleo as an admin?
This is what you need to do if you can't access your Pleo account due to unpaid invoices
Written by
Björn Ingmansson
Updated over a week ago
How to reconcile with direct feed in Xero
Written by
Miia
Updated over a week ago
Download all of your company's expenses
How to get a data spreadsheet report out of Pleo
Written by
Björn Ingmansson
Updated over a week ago
Selecting the right access in e-conomic for your integration
Written by
Azai Jacobsen
Updated over a week ago
Enabling the Direct Feed with Xero
Set up an automated and Direct Feed from Pleo to Xero
Written by
Kasper Thybo
Updated over a week ago
Custom Format for Sage200c
Pleo has created a format for Sage200, but if you want to bring tags (Cost centres) to it - have a look at this article!
Written by
Miia
Updated over a week ago
Pending expenses ⏰
Here is all you need to know about pending expenses
Written by
Yuna
Updated over a week ago
How does Pleo handle VAT in e-conomic?
Written by
Azai Jacobsen
Updated over a week ago
How to account for transfers into Pleo, in Xero?
Written by
Aoife Ryan
Updated over a week ago
How do I reset my passcode? (For admins and bookkeepers)
A guide for admins and bookkeepers
Written by
Anya
Updated over a week ago
How does one access e-conomic's multiple agreements?
Written by
Azai Jacobsen
Updated over a week ago
Why do I see 'Pleo Transaction' in Xero for all my expenses?
Written by
Aoife Ryan
Updated over a week ago
Add users who have existing Pleo accounts
Email addresses can only be linked to one Pleo account
Written by
Anya
Updated over a week ago
How do I enable the API in e-conomic?
Written by
Azai Jacobsen
Updated over a week ago
Pay your invoices automatically with Pleo's Roger integration
Learn how to pay your invoices automatically by integrating with Roger (available in Denmark only)
Written by
Søren Moesgaard
Updated over a week ago
Delivery of Pleo Cards 🚚
Here you can find out how many days your card order will take to arrive.
Written by
Yuna
Updated over a week ago
Mobile app for Pleo administrators 📱
Learn what a Pleo administrator can do in the Pleo mobile app
Written by
Yuna
Updated over a week ago
Personal DriveNow transaction appearing in Pleo Expenses.
Learn why a personal DriveNow expense would appear on your Pleo account
Written by
Anya
Updated over a week ago
Reset a user passcode from the admin view
An easy way for admins to reset the passcode on behalf of members
Written by
Lukas Herterich
Updated over a week ago
Using a Pleo card without the mobile app
Using your Pleo card without the app
Written by
Anya
Updated over a week ago
Available Balance vs. Current Balance?
What is the different between the available balance and the current balance in the Pleo wallet
Written by
Anya
Updated over a week ago
Pleo Analytics 📊
All you need to know to analyze your company spending
Written by
Yuna
Updated over a week ago
For Admins only: Re-enable a card after reaching the spending limit
How to re-enable an employee's card once a spending limit has been reached
Written by
Anya
Updated over a week ago
Pay security deposits with Pleo
How to pay for a security deposit with your Pleo account
Written by
Anya
Updated over a week ago
Different time zones in Pleo
Written by
Yuna
Updated over a week ago
Destroying Pleo Cards
How should I destroy a Pleo card
Written by
Yuna
Updated over a week ago
Which browsers does Pleo support?
Make sure you use a supported browser to avoid technical issues
Written by
Anya
Updated over a week ago
Take a tour of the Pleo web app
Take a tour of Pleo by watching the videos below where we’ll walk you through using the web app step by step.
Written by
Svetlana Yershov
Updated over a week ago
Authorisations vs. Presentments
Learn about authorisations and presentments to understand the status of your transactions in Pleo
Written by
Anya
Updated over a week ago
I don't recognise a transaction
What to do if you spot a transaction on your Pleo card that you don't recognise
Written by
Anya
Updated over a week ago
Denmark: How to submit the NETS agreement ✅
How to submit the Nets agreement in Denmark for 1-click & auto top-up
Written by
Yuna
Updated over a week ago
Different currencies on expenses
Understand why a foreign currency will appear on your transaction
Written by
Anya
Updated over a week ago
How to use Storebox
Learn about the benefits of Storebox and how to enable the integration.
Written by
Anya
Updated over a week ago
Denmark: How to set up auto top-up ♻️
How to set up auto top-up in Denmark
Written by
Yuna
Updated over a week ago
Can Pleo cards be shared or reassigned
Learn why Pleo cards are personal and should not be shared or reassigned
Written by
Anya
Updated over a week ago
Employee Codes 👤
Learn how to set up unique employee codes
Written by
Yuna
Updated over a week ago
Refunds to your Pleo card
Written by
Anya
Updated over a week ago
Billing Information for Online Purchases
What billing information do I use for online purchases?
Written by
Anya
Updated over a week ago
Give Pleo feedback
What to do if you have ideas or comments to how Pleo could be improved
Written by
Anya
Updated over a week ago
Sweden: How to set up auto top-up with Autogiro
How to set up auto top-up with Autogiro in Sweden
Written by
Björn Ingmansson
Updated over a week ago
Link a Pleo card to a PayPal account
How to link a Pleo card to a Paypal account
Written by
Anya
Updated over a week ago
How to download a balance statement from Pleo
All you need to know about your wallet balance and how to get a statement
Written by
Yuna
Updated over a week ago
What is a valid receipt?
What is valid documentation for a purchase?
Written by
Anya
Updated over a week ago
Fetch: privacy & security
Learn more about how Fetch can find receipts in your inbox and how we ensure your privacy and security.
Written by
Aimee van de Schoor
Updated over a week ago
My card is due to expire, what happens next?
Written by
Alex
Updated over a week ago
Business travel insurance from AXA Partners (add-on)
Learn more about our optional Business Travel Insurance add-on on Pleo Premium.
Written by
Jonathan Bredo
Updated over a week ago
I can't register my email, what do I do?
Learn what to do if you get an error message when registering your email
Written by
Søren Moesgaard
Updated over a week ago
Pleo Referral Programme
Learn more about how our referral programme works
Written by
Sam Lafontaine
Updated over a week ago
It’s time to verify your company’s key people 🇮🇪
Learn why Pleo is obliged to ask for documents such as proof of identification and proof of address in Ireland
Written by
Miia
Updated over a week ago
CHIP and PIN are not supported by the merchant
What to do if Chip and Pin is not supported by a merchant.
Written by
Anya
Updated over a week ago
A merchant requires my name to be on the Pleo card
What to do if a merchant requires your name to be on your Pleo card.
Written by
Anya
Updated over a week ago
Link a Pleo card to MobilePay
How to link your Pleo card to your MobilePay account
Written by
Anya
Updated over a week ago
How to use your Pleo card with MobilePay?
How to add your Pleo card to your MobilePay account
Written by
Anya
Updated over a week ago
Pleo Perks FAQ
Frequently asked questions about Pleo Perks
Written by
Sam Lafontaine
Updated over a week ago
Pocket & ATM withdrawals
Making an ATM withdrawal automatically tops up your Pocket. Learn what to do when the amount is slightly off.
Written by
Aimee van de Schoor
Updated over a week ago
Pipedrive – Pleo Perks
How to redeem the Pipedrive offer
Written by
Sam Lafontaine
Updated over a week ago
Virtuo – Pleo Perks
How to claim the Virtuo offer
Written by
Sam Lafontaine
Updated over a week ago
PayFit – Pleo Perks
How to redeem the PayFit offer
Written by
Sam Lafontaine
Updated over a week ago
Personio - Pleo Perks
Cómo canjear la oferta de Personio
Written by
Iván Carrera Luzuriaga
Updated over a week ago
Billy – Pleo Perks
How to redeem the Billy offer
Written by
Sam Lafontaine
Updated over a week ago
Taxdown - Pleo Perks
Cómo canjear la oferta de Taxdown
Written by
Iván Carrera Luzuriaga
Updated over a week ago
Traede – Pleo Perks
Written by
Sam Lafontaine
Updated over a week ago
Personio – Pleo Perks
How to redeem the Personio offer
Written by
Sam Lafontaine
Updated over a week ago
Payfit - Pleo Perks
Cómo canjear la oferta de payfit
Written by
Iván Carrera Luzuriaga
Updated over a week ago
Nannyfy - Pleo Perks
Cómo canjear la oferta de Nannyfy
Written by
Iván Carrera Luzuriaga
Updated over a week ago
eCooltra - Pleo Perks
Cómo canjear la oferta de E-cooltra
Written by
Iván Carrera Luzuriaga
Updated over a week ago
Cobee - Pleo Perks
Cómo canjear la oferta de Cobee
Written by
Iván Carrera Luzuriaga
Updated over a week ago
Bulb - Pleo Perks
Cómo canjear la oferta de Bulb
Written by
Iván Carrera Luzuriaga
Updated over a week ago
EatTasty - Pleo Perks
Cómo canjear la oferta de Eat tasty
Written by
Iván Carrera Luzuriaga
Updated over a week ago
Bipi - Pleo Perks
Cómo canjear la oferta de Bipi
Written by
Iván Carrera Luzuriaga
Updated over a week ago
Deliveroo for Business - Pleo Perks
Cómo canjear la oferta de Deliveroo for Business
Written by
Iván Carrera Luzuriaga
Updated over a week ago
Payflow - Pleo Perks
Cómo canjear la oferta de Payflow
Written by
Iván Carrera Luzuriaga
Updated over a week ago
Hello Fresh - Pleo Perks
How to redeem the Hello Fresh offer
Written by
Alen Cvisic
Updated over a week ago
Beleco – Pleo Perks
How to redeem the Beleco offer
Written by
Sam Lafontaine
Updated over a week ago
Too Good To Go - Pleo Perks
Cómo canjear la oferta de Toogoodtogo
Written by
Iván Carrera Luzuriaga
Updated over a week ago
GoMore – Pleo Perks
How to redeem the GoMore offer
Written by
Sam Lafontaine
Updated over a week ago
Wolt – Pleo Perks
How to redeem the Wolt offer
Written by
Sam Lafontaine
Updated over a week ago
Thriva – Pleo Perks
How to redeem the Thriva perk
Written by
Sam Lafontaine
Updated over a week ago
How can I remove users from Pleo?
Learn how to delete users from Pleo
Written by
Cristina Gómez García
Updated over a week ago
YuLife – Pleo Perks
How to redeem the YuLife offer
Written by
Sam Lafontaine
Updated over a week ago
Contractbook – Pleo Perks
How to redeem the Contractbook offer
Written by
Sam Lafontaine
Updated over a week ago
What is a virtual card? How does it work?
Learn what a virtual card is, and how it is used
Written by
Anya
Updated over a week ago
Wired Relations – Pleo Perks
How to redeem the Wired Relations offer
Written by
Sam Lafontaine
Updated over a week ago
Avis – Pleo Perks
How to redeem the Avis offer
Written by
Sam Lafontaine
Updated over a week ago
Sparqa Legal – Pleo Perks
How to redeem the Sparqa Legal offer
Written by
Sam Lafontaine
Updated over a week ago
Hertz – Pleo Perks
How to redeem the Hertz Offer
Written by
Sam Lafontaine
Updated over a week ago
Hotels.com – Pleo Perks
How to redeem the Hotels.com offer
Written by
Sam Lafontaine
Updated over a week ago
Olaf – Pleo Perks
How to redeem the Olaf offer
Written by
Sam Lafontaine
Updated over a week ago
Where can Pleo cards be used
Learn where Pleo cards are accepted and used
Written by
Anya
Updated over a week ago
24Slides – Pleo Perks
How to redeem the 24Slides offer
Written by
Sam Lafontaine
Updated over a week ago
Filehaven – Pleo Perks
How to redeem the Filehaven offer
Written by
Sam Lafontaine
Updated over a week ago
Green Mobility – Pleo Perks
How to redeem the Green Mobility offer
Written by
Sam Lafontaine
Updated over a week ago
Lost or stolen Pleo card
What to do if your Pleo card is lost, misplaced or stolen
Written by
Anya
Updated over a week ago
Visma eEkonomi – Pleo Perks
How to redeem the Visma eEkonomi offer
Written by
Sam Lafontaine
Updated over a week ago
I have not received a receipt
What to do if you have not received a receipt for your purchase
Written by
Anya
Updated over a week ago
Voi Business – Pleo Perks
How to redeem the Voi Business offer
Written by
Sam Lafontaine
Updated over a week ago
Dropbox Business – Pleo Perks
How to redeem the Dropbox Business offer
Written by
Sam Lafontaine
Updated over a week ago
Superscript – Pleo Perks
How to redeem the Superscript offer
Written by
Sam Lafontaine
Updated over a week ago
Codecov – Pleo Perks
How to redeem the Codecov offer
Written by
Sam Lafontaine
Updated over a week ago
How to move your Pleo subscription
Learn how to move your Pleo subscription from one admin's card to another's
Written by
Sophie
Updated over a week ago
Segment – Pleo Perks
How to redeem the Segment offer
Written by
Sam Lafontaine
Updated over a week ago
Customer.io – Pleo Perks
How to redeem the Customer.io offer
Written by
Sam Lafontaine
Updated over a week ago
Pento – Pleo Perks
How to redeem the Pento offer
Written by
Sam Lafontaine
Updated over a week ago
Blinkist – Pleo Perks
How to redeem the Blinkist offer
Written by
Sam Lafontaine
Updated over a week ago
City Pantry – Pleo Perks
Written by
Sam Lafontaine
Updated over a week ago
Peakon – Pleo Perks
How to redeem the Peakon offer
Written by
Sam Lafontaine
Updated over a week ago
Monday.com – Pleo Perks
How to redeem the Monday.com offer
Written by
Sam Lafontaine
Updated over a week ago
AWS – Pleo Perks
How to redeem the AWS offer
Written by
Sam Lafontaine
Updated over a week ago
Hubspot – Pleo Perks
How to redeem the Hubspot offer
Written by
Sam Lafontaine
Updated over a week ago
Humaans – Pleo Perks
How to redeem the Humaans offer
Written by
Sam Lafontaine
Updated over a week ago
SendGrid – Pleo Perks
How to redeem the Sendgrid offer
Written by
Sam Lafontaine
Updated over a week ago
Twilio – Pleo Perks
How to redeem the Twilio offer
Written by
Sam Lafontaine
Updated over a week ago
Setting up Receipt Finder (Beta)
Written by
Aimee van de Schoor
Updated over a week ago
I need to use my Business travel insurance from AXA Partners
Oh, no! Here you'll find the relevant contact details to submit an insurance claim for your travel insurance from AXA Partners on your card
Written by
Jonathan Bredo
Updated over a week ago
What is Pleo Reclaim?
Learn more about our end-to-end serviced foreign VAT recovery service.
Written by
Jonathan Bredo
Updated over a week ago
What is the Reclaim application flow and price?
Written by
Jonathan Bredo
Updated over a week ago
What countries can you reclaim from?
Written by
Jonathan Bredo
Updated over a week ago
Communication during your reclaim
Written by
Jonathan Bredo
Updated over a week ago
Setting up expense categories
Written by
Yuna
Updated over a week ago
New card, new powers
All you need to know about our new Pleo cards
Written by
Aimee van de Schoor
Updated over a week ago
When can I order new Pleo cards?
Written by
Cristina Gómez García
Updated over a week ago
Card delivery times
When will my new cards arrive?
Written by
Cristina Gómez García
Updated over a week ago
Pleo's Privacy Policy
Written by
Marie Moesgaard
Updated over a week ago
Subscriptions linked to your Pleo cards
Update your payment details on the merchant's end after activating your new cards
Written by
Cristina Gómez García
Updated over a week ago
Where is the money held?
Written by
Marie Moesgaard
Updated over a week ago
Update billing information in Pleo
Written by
Cristina Gómez García
Updated over a week ago
How do I delete our Pleo account?
If Pleo is no longer a preferred solution for your company, here's what to do
Written by
Marie Moesgaard
Updated over a week ago
3-D Secure for Pleo credit cards
Learn how to approve online purchases
Written by
Anya
Updated over a week ago
How does Pleo protect you from fraud?
Written by
Marie Moesgaard
Updated over a week ago
Adding your company's VAT Registration Number in Pleo
How do I add my VAT Registration number to Pleo?
Written by
Björn Ingmansson
Updated over a week ago
How does the billing work at Pleo?
Learn about how the billing works at Pleo
Written by
Björn Ingmansson
Updated over a week ago
Refunds and Chargebacks
Written by
Anya
Updated over a week ago
Biometric authentication
Learn more about how we treat your biometric credentials.
Written by
Aimee van de Schoor
Updated over a week ago
KYC questions during on-boarding
Here's what you need to know about the security questions in our on-boarding process
Written by
Charlotte
Updated over a week ago
Foreign Transaction Fee on Pleo cards
All you need to know about the Foreign transaction fee
Written by
Alex
Updated over a week ago