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Troubleshooting: Datev Unternehmen Online
What to do if you see the message “The user does not have any clients. It is recommended that the user contact the tax consultant.”
What to do if you see the message “The user does not have any clients. It is recommended that the user contact the tax consultant.”
Angela avatar
Written by Angela
Updated over a week ago

The cause:

Something has gone wrong with the connect between your Datev and Pleo accounts.

The solution:

Disconnect and reconnect to Datev. Before you do so, it can be a good idea to take a screenshot of all the accounts you've selected on the Setup page in Pleo. That will save you a bit of time when you reconnect and have to fill those fields out again.

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