All Collections
Customer support, FAQs, and troubleshooting
Troubleshooting: Datev Unternehmen Online
What to do if you see the message “Export to journal could not be performed”
What to do if you see the message “Export to journal could not be performed”

Text in German: "Übergabe an das Kassenbuch konnte nicht durchgeführt werden..."

Angela avatar
Written by Angela
Updated over a week ago

The cause:

This message comes up when there is a special character such as a slash “/” within an account name. This is not supported by Datev, so the export fails. For example:

The solution:

In Datev, change the name of the account to remove the slash, and the try again. If that doesn't fix the issue, please contact our support team.

Did this answer your question?