What to do if you see the message "Expense isn't processed due to a critical error"

The cause:

This generic message only appears alongside a different (specific error) when trying to export from Pleo to Datev. Because of a specific error, all other expenses in the same batch fail to be exported.

The solution:

  1. Find the error message that's accompanied by the text "weitere Daten dieser Verarbeitung können nicht übernommen werden” (English: cannot process this data further).

  2. Click on “View Expense” so you know which Pleo expense is the culprit.

  3. Type the error message into Pleo's help centre to find the solution.

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