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Troubleshooting: Quickbooks
What to do if you see the message “Associated Quickbooks expense account is missing” or "Invalid Number"
What to do if you see the message “Associated Quickbooks expense account is missing” or "Invalid Number"
Angela avatar
Written by Angela
Updated over a week ago

The cause:

A Pleo expense is missing a category that reflects an active expense account in Quickbooks. It's not possible to export expenses without a relevant expense account, so the export fails. It might be that you've included a category, but it's not active in Quickbooks. If a category is missing entirely, you might get the message "detail must not be null", in which case the below solution also applies.

The solution:

  1. Make sure that you've synced your Pleo categories with Quickbooks.

  2. Add a category to the affected Pleo expense.

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