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Troubleshooting: Fortnox
What to do if you see the message "Transaction info is mandatory on account" (Swedish: Transaktionsinfo är obligatoriskt på konto)
What to do if you see the message "Transaction info is mandatory on account" (Swedish: Transaktionsinfo är obligatoriskt på konto)
Angela avatar
Written by Angela
Updated over a week ago

The cause:

The selected category in Pleo reflects a Fortnox account where “transaction info” is mandatory. "Transaction info" in Fortnox refers to notes on Pleo expenses.

The solution:

  • Add a note to the affected Pleo expense(s).

Or

  • In Fortnox, turn off the mandatory stipulation for notes:

  1. Click "Register".

  2. Click on chart of accounts (Kontoplan).

  3. Click on the relevant account.

  4. Make transaction info "allowed" instead of “mandatory”:

  5. Click save (spara).

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