Pleo

One or more Pleo expenses has a category that does not exist in Fortnox (i.e, the respective "konto" is not active). It could be that it did exist, but was deactivated. 

In Pleo, change the category of the affected expense. 

- In Pleo, change the category of the affected expense. 

In Fortnox, re-activate the category/account:

1. Click on "Register". 
2. Click "chart of accounts" (Kontoplan).
3. Click on “inactive” (Inaktiva) to get a list of archived accounts:
    
   
    
4. Find the affected account (Konto).
5. Under "active" (Aktikt), switch from "no" to "yes":
    
   
    
6. Click "save" (spara).

- In Fortnox, re-activate the category/account:
   
  1. Click on "Register". 
  2. Click "chart of accounts" (Kontoplan).
  3. Click on “inactive” (Inaktiva) to get a list of archived accounts:
      
     
      
  4. Find the affected account (Konto).
  5. Under "active" (Aktikt), switch from "no" to "yes":
      
     
      
  6. Click "save" (spara).

What to do if you see the message "Account missing in chart of accounts" (Swedish: Konto saknas i kontoplanen)

Find answers and get help from Intercom Support and Community Experts

Uh oh. That page doesn’t exist.

Disappointed

Neutral