What to do if you see the message "Account missing in chart of accounts" (Swedish: Konto saknas i kontoplanen)

The cause:

One or more Pleo expenses has a category that does not exist in Fortnox (i.e, the respective "konto" is not active). It could be that it did exist, but was deactivated.

There are two alternative solutions:

  • In Pleo, change the category of the affected expense.

Or:

  • In Fortnox, re-activate the category/account:

    1. Click on "Register".

    2. Click "chart of accounts" (Kontoplan).

    3. Click on “inactive” (Inaktiva) to get a list of archived accounts:



    4. Find the affected account (Konto).

    5. Under "active" (Aktikt), switch from "no" to "yes":



    6. Click "save" (spara).




Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article