What to do if expenses aren't showing up in Xero, there are duplicate expenses, or issues with the bank feed

This article covers:

What to do if your Pleo expenses aren't showing up in Xero

  1. Double-check that the Pleo expenses haven't come through (they should appear under Account Transactions in Xero.

  2. Try re-exporting missing expenses: go to the Exported page, click on any expenses that are missing in Xero, then click "Export again":

  3. If your expenses are still not showing please contact our support team; we can move expenses from Exported back to the Unexported queue so that you can re-try from there.

What to do if you're seeing duplicate Pleo expenses in Xero

If you are seeing duplicated expenses in Xero you will need to manually delete the duplicates.

If this is continuously happening with your exports then please contact our support team.

What to do if there are issues with the bank feed

  1. Go to the Accounting page in Pleo to double-check that the feed is enabled:

  2. If it's not working even though you've ticked the bank feed box, please contact our support team. We'll re-trigger the bank feed from our end.

  3. Once re-enabled, the bank feed should work properly for future expenses. But for the period where the feed wasn't working, our team can push through expenses from the missing dates. So when you reach out to us, we'll ask you to please confirm the missing date range.

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