Error: The specified bank account details do not match a known bank account
Alternative wording for the same issue is:
"The ToBankAccount with the details provided could not be located"
"Account code 'ID' has been archived, or has been deleted. Each line item must reference a valid account."
"Account code ID is not a valid code for this document."
When you select the direct integration with Xero, the account names will automatically appear in Pleo (under Settings - Accounting - Setup). Two accounts are called “PLEO” and “PLEOBANK” and, if your organisation is using Pocket, a third account will be called “PLEOPOCKET:”
If someone changes or archives these account names (i.e., nominal codes) in Xero, the entire Pleo export will fail, and you will see the above error message. A similar issue arises when categories in Pleo (chart of accounts in Xero) are archived.
The nominal codes need to be active (not in the archived tab) and changed back to the original names:
If the nominal codes look fine, please double-check that the categories used in Pleo reflect active chart of accounts in Xero.