Before you read this, it's good to know that logging into Pleo with Google single sign-on (SSO) lets you bypass the email verification step.

This article explains:

  • What to do if you see an error message

  • What to do if you don't receive a verification email

  • What to do if you get an "address invalid" message in Outlook


What to do if you see an error message

  • If you're using an old version of the Pleo mobile app, an error message saying "Wrong code. Try again." will pop up after you enter the 6-digit code. The solution is to head to the Google Play or App Store, look for Pleo, and download the available update.

  • Another error message will come up if you open the verification email on a different mobile device or computer than the one you're using to log in to Pleo. In this case, please try logging in again - staying on the same device throughout the login process.

  • Please make sure that you click the verification link within 10 minutes of receiving the email, as it will otherwise have expired.


What to do if you don't receive a verification email

Please:

  • Make sure that you're checking the email associated with your Pleo account, and/or

  • Check your spam/trash folder.

Still no luck? Please reach out to our support team to let us know what time you last tried to log in. We'll double-check that our system sent out the email. If it did but you haven't received anything, the reason is likely that your company's IT system is automatically blocking the verification email (as the sender is a "no reply" Pleo address). If this is the case, please reach out to a colleague in your IT department to ask them to whitelist the verification emails.


What to do if you get an "address invalid" message in Outlook

Please:

  • Press and hold the “Log in this device” button in your verification email from Pleo, then click “Open Link.”

Or

  • Open Outlook, select the home symbol in the top left corner, click on the settings icon at the bottom, under “Preferences,” click “Use Default Browser.”

Did this answer your question?